I have never heard of a JAWS setting which would stop it reading emails per se.
It might be useful to know what email client the user is using. However, even
knowing that, I cannot think of a setting which would cause this behaviour.
Iain
On 18 Oct 2015, at 1:11 p.m., Adrien Collins <adriencollins22160@xxxxxxxxx>
wrote:
Hi
Can someone please help me with the below message, I have been contacted by my
old pc guy, he has a new client who uses jaws, see below, if anyone can help, I
will forward back any responses. Thanks.
Regards
Adrien
-----Original Message-----
Sent: Sunday, October 18, 2015 12:25 PM
Subject: Screen Reader Software
Hi Adrien,
It's Paul here.
I have been contacted by a gentleman who is also blind and sounds like someone
has done the dirty on him.
I need your advice.
He tells me he has a Screen Reader called Jaws which works OK but fails to read
e.mails... both whom they are from and the content.
I have told him that I know you and that you also use a Screen Reader and that
your software does what his does not.
He believes it is a setting somewhere within the software that has not been
enabled and that the person who visited him last did not know the software and
basically has left him in the dark (so to speak).
Do you know if your software has such a setting or whether all Screen Readers
are automatically enabled so they can read e.mails?
I have been up front with him and told him I do not know the programme but will
try to get information for him.
Can you help?
Regards,
Paul.
--
CGandPCServices
Tel: 0296131448
Mob: 0628113160
www.pcbreakdownsos.com <http://www.pcbreakdownsos.com/>
Siret No: 49773338600013
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
