Hello list,
I have just had a call back from Sky regarding my report to them.
It has been logged.
The gentleman I spoke to also told me that they need 5 or more people to
report an issue before it gets any real priority given to it by the
development team.
So, I urge all of those who are impacted by this issue to report it to Sky.
Regards, John
Tel: +44 (0) 1442 259243
Mob: +44 (0) 7815 056076
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
John Farley (Redacted sender "john_farley" for DMARC)
Sent: Wednesday, April 05, 2017 11:00 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: iPhone 6 and the Sky+ App
Barry and all,
Apart from the automated acknowledgement of my e-mail to the Sky support
desk I have seen nothing else. The e-mail did say they would get back to me
but the time for that expired yesterday. I do not necessarily expect it to
be fixed that quickly but I would have hoped to get agreement from them that
there is an issue and they will deal with it.
As this seems to be impacting a number of people we should point out very
publically that there are a lot of blind people unable to access and use
their sky units effectively any more
How can we make the issue more public and hope to embarrass Sky sufficiently
enough to do something about it; public sympathy might be what is needed.
Regards, John
Tel: +44 (0) 1442 259243
Mob: +44 (0) 7815 056076
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Barry Hill (Redacted sender "barry.hill3" for DMARC)
Sent: Tuesday, April 04, 2017 7:31 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: iPhone 6 and the Sky+ App
That's useful, Kevin. I'll pass it on. I might not necessarily get a reply
from Sky as my in road is really just to let them know, then the wheels,
hopefully, start turning.
Cheers
Barry
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Kevin Lloyd (Redacted sender "kevin.lloyd3" for DMARC)
Sent: 04 April 2017 6:51 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: iPhone 6 and the Sky+ App
It depends on what issue you mean.
There's definitely an issue with the planner where it's not possible to
flick through the planner contents and instead content can only be reached
by trial and error by touching various parts of the screen when in the
planner. This makes it difficult to locate a specific movie and typically
the search is the best way of getting to a particular choice. Once the
movie or programme is located double tapping to view the details and start
watching the content is completely accessible.
This bug is present in IOS 10.1.0 and possibly earlier.
-----Original Message-----
From: Barry Hill (Redacted sender "barry.hill3" for DMARC)
Sent: Tuesday, April 04, 2017 4:02 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: iPhone 6 and the Sky+ App
Has anyone noticed the issue with the planner without updating to IOS10.3?
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Mandy Clayton
Sent: 02 April 2017 3:51 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: iPhone 6 and the Sky+ App
Hi Group.
My husband and I downloaded the latest update towards the end of last week
and were surprised and dismayed not to be able to use the SkyPlus app. I
have removed it from my phone but my husband can't even get the TV guide to
work now.
I contacted Sky and am having Sky Q installed in a coupe of weeks' time.
Fortunately I also have an iPad on which I have not yet installed the update
so we can still record and also access our recordings.
I fear that the result of this update will not be reversed. I warned
friends who I know use the app not !update just now.
There are going to be many disappointed users but I am not sure what Sky can
do about it. I contemplated calling the accessible number but thought they
could probably do nothing either.
Mandy.
Sent from my iPhone
On 2 Apr 2017, at 14:49, John Farley (Redacted sender "john_farley"DMARC) <dmarc-noreply@xxxxxxxxxxxxx> wrote:
for
contact Sky.
Many thanks Steve.
Regards, John
Tel: +44 (0) 1442 259243
Mob: +44 (0) 7815 056076
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Steve Nutt
Sent: Sunday, April 02, 2017 12:20 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: iPhone 6 and the Sky+ App
Hi John,
I believe it's a problem with the Sky Plus app and the update. The
Sky Q app continues to work, but I believe Plus is broken. I would
Over.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of John Farley (Redacted sender "john_farley" for DMARC)
Sent: 01 April 2017 14:05
To: access uk <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] iPhone 6 and the Sky+ App
Hello list,
I updated my iPhone 6 to the latest IOS, 10.3 yesterday.
I have now found that the Sky+ app now does not work fully using Voice
When in the Planner part of the app there is no longer any speech** To leave the list, click on the immediately-following link:-
available when trying to view and initiate programs which have been
recorded on the
Sky+ unit.
The TV guide does still work as before.
Has this behaviour been noted by anyone else?
I would like to get back to Sky on this but would like to understand
if it is a problem with my usage rather than the app itself.
Regards, John
Tel: +44 (0) 1442 259243
Mob: (0) +44 7815 056076
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