[access-uk] Email correspondence and PenFriend laundry
- From: "John" <john.godber@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 29 Sep 2009 13:06:44 +0100
hello folks
First I have checked with colleagues in RNIB and in principle we do offer email
as one of the choices for letters and statements from us. I get my own invoices
from RNIB by email.
However I am aware as anybody else that what an organisation says should happen
just doesn't always work out absolutely 100 per cent of the time. Things go
wrong, people make mistakes. So the spirit is willing but if any of you are
asking for email items from RNIB and being refused please either tell the list
the specifics or drop me an email off list so we can try to put things
straight. As you might imagine, these days, lots of parts of the process of
issuing routine letters and documents is automated and it is always possible
that somewhere deep inside the black box something is not working as it should
and sometimes the only way you discover this is when a customer raises the
issue. But it is very difficult to diagnose the cause without being very
certain just what the customer asked for that didn't arrive.
2. Speaking of things not arriving let me move onto Penfriend laundry labels.
I am sorry to those of you who had to scrape soggy bits of label from your
washing machine drums. If it is any consolation I've got a very tacky care
label on a pair of boxer shorts now!
So our plan B is that we will, as soon as possible, introduce some sew on
labels. We never dismissed the idea of sew on labels but concluded that for
every customer handy with a needle we had 10 who needed a simpler solution.
Once our supplier has got us some samples I will offer listers the chance to
trial them.
We have also now drawn up a more formal spec for the R and D folks to design us
a stick or iron-on label capable of working with both biological and non-bio
washing and withstanding 50 degree temperatures for at least 10 washes. Once
again, as soon as I have samples to hand I will invite willing guinea pigs -
and i'll be trying them myself too.
The PenFriend has made its way onto a US site podcast at
www.accessible-devices.com a site i hadn't come across before but folks may
want to take a listen.
John
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