[access-uk] Re: Action for Blind/RNIB Shop at Judd Street
- From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 16 Oct 2012 09:48:23 +0100
Hi Jackie
To be fair doesn't this also happen in any shop on high
Street.
PC World staff don't have clue about everyitng, theysell.
Regards, Derek
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Jackie Cairns
Sent: Tuesday, October 16, 2012 9:32 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Action for Blind/RNIB Shop at Judd Street
All I would say about the shop in Judd Street is that some, perhaps not all,
of the staff don't know what they are demonstrating. Whenever I have been
there, it's been a case of do it yourself and, as you rightly say, there is
often no way of trying something out because they don't know how to use it.
It would be helpful if the staff were trained in the same way as the John
Lewis motto, where they will help customers try out radios etc. I do agree
it is a bit off when you've gone all that way. I'm not RNIB bashing, but it
is a point I have often thought myself when I have been there.
Kind Regards,
Jackie Cairns
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Eleanor Burke
Sent: 15 October 2012 21:52
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Action for Blind/RNIB Shop at Judd Street
I visited the above today when I went along to Judd Street for the IT
exhibition. I find it very tedious having to stand in a queue and wait my
turn, a bit like my previous post re the exhibition. On busy days like
today it would have been helpful to have had some additional staff
available, if only to bring us to where the equipment was, that we wished to
see. I was particularly interested in the MP3 players and radios with USB.
A major problem was that I could take up these objects, for want of a better
description, hold them in my hand but there wasn't even a Braille tag on any
of them to let me know what I was holding. I then decided, well I might as
well turn it on and hear the sound but of course there was no sound!!!
Eventually managing to get the attention of the staff member who had in fact
brought me over to the area of the radios and MP3 player, I asked her to
turn them on and she said she could not. I asked, what is the point in
having them there on display if I cannot hear what they sound like? She
said that the battery had run out as they had been inadvertently left on
over the weekend by people trying them out on Friday. Well I've heard many
fairy tales but this was one too many.!!! Then we asked a gentleman working
in the shop if he could get the power cable and then we could hear it and he
said that was not possible, it had gone missing!!! Finally the lady in the
shop told me to have a listen to the sound quality via my computer through
the RNIB website. Well I just lajughed at that and asked her why did she
think I had come along to the shop today. A very chaotic experience indeed
and very disappointed. Would have hoped RNIB and Action for Blind could do
a bit better than that.
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
Other related posts:
