Hi Chris, What is the Word file extension? Is it dot doc, or docx. If it is the latter, you won’t be able to open it in Word 2003 unless you install an special add on from Microsoft. See Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File Formats http://www.microsoft.com/en-us/download/details.aspx?id=3 George From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of chris miles Sent: 27 March 2014 21:48 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Access issue with a word document On 26/03/2014 15:16, doherty468@xxxxxxxxxxxxxx<mailto:doherty468@xxxxxxxxxxxxxx> wrote: Hi List, I downloaded a word document from the RNIB web site (tvonix instruction manual) but it won’t open up in word, is this because I'm using word2003, it says their was a problem opening the file and i should check, file permission, disk space, open the file with the file text recovery. I noticed when i go into file application there’s a convert text option in there, should i use that? Can anyone help? Or has anyone got a workable copy of this document they could email to me? Your help will be appreciated. I have just ordered this top set box and would like to read up on it before it arrives. Thanks in advance. Jim Using jaws14 with win7 Hi, It might be a MHTML file. If so copy it to your computer and then open the file thus:- 1. Press the file menu and use down arrow to you see 2. Web page preview 3. Press enter. You may now be able to read the file. This happens a lot with files that are downloaded from a website. Hope this helps you.