[access-uk] A Very frustrating day!
- From: "Clive Pallett" <clive@xxxxxxxxxxxxxxxxxxxxxxxxxx>
- To: "Access-UK" <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 12 Apr 2005 20:50:07 +0100
Hello everyone,
this morning I took delivery of my new Owasys 22C mobile phone. My
excitement soon diminished when I discovered there were no Braille
instructions included and the CD provided is completely unreadable. In
fact, the message came up saying the disc was not formatted and was asking
if I wished to proceed. I called RNIB customer Services asking what was
going on and was bluntly told I was lucky to have waited 12 days as some
have been waiting for 3 months. I said I didn't mind how long I had to
wait so long as accessible documentation was included, and when I purchased
the phone on 1 April I was told Braille instructions would be sent.
On top of this, I am having trouble accessing our T-Mobile network. I am
using the SIM card from our old Nokia 3310 and I cannot call out from the
phone, although I can receive calls. When I try to call our voicemail
service, the phone locks up and I have to remove the battery. Upon
switching on again I receive a network text message, and as soon as I
accept it the phone reboots. after that I cannot call any numbers.
I phoned RNIB again and asked if it is possible the phone is locked to
Vodafone. the person who is dealing with the Owasys phones wasn't
available, so the lady I spoke to made a note of my problem and said she
will call me tomorrow. Maybe there is a fault with my phone. Is anyone on
the list having similar problems with the Owasys phone and is on T-Mobile?
apart from all this hassle, I like the phone, and thanks to my wife Moray
reading some of the user guide and me exploring the menus, I am quite
comfortable with the functions. I hope something can be sorted, even if it
means me returning the phone for a replacement.
Best wishes,
Clive Pallett
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