[windows2000] Re: OT: Corporate PC Preferences?

  • From: "Gary" <gaw@xxxxxxx>
  • To: <windows2000@xxxxxxxxxxxxx>
  • Date: Mon, 9 Oct 2006 11:00:35 -0700

If You upgrade your support to Dell's Gold support you will have
professional tech's on the phone that are located in the US as opposed to
dealing with a Language barrier in India. The wait time for tech support is
also much shorter.If you speak to your Dell account manager they can also
set you up with a program where you can take a test and become a certified
Dell tech and order your parts for warranty directly online with the same 4
hour part warranty as you would have with the Dell support line. Call your
rep and talk with him.
  -----Original Message-----
  From: windows2000-bounce@xxxxxxxxxxxxx
[mailto:windows2000-bounce@xxxxxxxxxxxxx]On Behalf Of Herchenbach, Jim
  Sent: Monday, October 09, 2006 10:52 AM
  To: windows2000@xxxxxxxxxxxxx
  Subject: [windows2000] Re: OT: Corporate PC Preferences?

  If you have a few extra bucks....Daktech is the way to go.  All pc's come
with a seven year warranty standard.  It's great not to worry about a pc for
that long.  They are a big seller to schools.

  RVW Inc.

  From: windows2000-bounce@xxxxxxxxxxxxx
[mailto:windows2000-bounce@xxxxxxxxxxxxx] On Behalf Of Jim Kenzig
  Sent: Monday, October 09, 2006 12:17 PM
  To: windows2000@xxxxxxxxxxxxx
  Subject: [windows2000] Re: OT: Corporate PC Preferences?

  We used HP for the longest time. Had the same issues as have been
described with dells in previous posts.  We now use Dell GX 620's.  We have
hundreds of them with few issues. Dell has been prompt to replace any units
with problems.

  The realization needs to be that all of the components, no matter the
manufacturer, come from the same place. Dell doesn't make all of their own
chips and capacitors, nor does HP. (albeit they may burn their own bios) All
components are rated with a mean time between failure. (MTBF) If that
failure rate is excessively above that the manufacturer should replace the
systems for the customer as a factory defect.

  We buy hundreds of systems at a time, when you add shipping and handling
of the units into the mix there are always going to be the DOA ones or the
ones that have issues out of the box because a memory chip got knocked loose
or something.

  Pick your poison and stick with it.


  Steve Snyder < wrote:
    Just curious as to what people buy for corporate desktop PCs. We have
been a Dell shop for a few years, but their handling of the bulging
capacitors issue as well as the pain of dealing with their tech support over
the phone when we RMA stuff (I have to play "guess who we bought the PCs
from") has annoyed me enough to look at other options. The only other big
players that I can think of are HP/Compaq and IBM - anyone using their
newest stuff that'd care to report on them? Reliability, price and
enterprise management are my main concerns.


  Jim Kenzig
  Microsoft MVP - Terminal Services
  Citrix Technology Professional
  Provision Networks VIP
  CEO The Kenzig Group
  Blog: http://www.techblink.com
  Terminal Services Downloads: http://www.thinhelp.com

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