Hi Maria, I think you should contact Paul Traynor at paul.traynor@xxxxxxx You have a number ofissues which Paul will be able to sor t out for you. You can ring him on the locall N.C.B.I. number as well as I don't have his locall number to hand Gerry ----- Original Message ----- From: maria To: vics Sent: Tuesday, December 06, 2011 4:30 PM Subject: [vicsireland] Problems with my vicsireland account. Hello everyone. For all of you, who don't know me, my name is Maria. I'm afraid, my bad health has got the better of me lately, that's why I have been out of touch with VICS for so long and I apologize for that. If you aren't too mat at me, I was wandering if you could possibly assist me with this following problem I'm having with my vicsireland account? you see, last week, I got a new laptop from the NCBI, for which I'm extremely grateful to them! At first I was able to access both my email accounts on it, but then I had to go and do something stupid! I installed spam pal, since my usual mail washer would not work properly without scripts and since jfwlite shut down a few days earlier, I had no idea, where the scripts for various programs go to in jaws 10, So, since I'm not the most patient of persons, instead of waiting for my friend's email about the scripts, I decided to install the alternative anti spam program suggested on the jaws-users.com website. So I installed spam pal and configured it to work on my vicsireland account only, but then it wouldn't connect to vicsireland at all. I kept getting the message that there is no such host as vicsireland. I then uninstalled the software, but the problem persists to this day. I'm afraid, I can't find a system restore point for that date, when I first installed spam pal which was November the 29th. My system restore points begin from December the second only. Eircom technical support also were unable to help, but I do not blame them. I did however find the backup settings for both my email accounts in a file with an extension .iaf, but I'm unable to open it in order to restore my vicsireland settings. I downloaded and installed Microsoft live reader as was suggested on the web, but I'm afraid, I'm still unable to open the file. Is there any other software on the web that I can download and install which would help me restore my vicsireland settings back to normal? Would you have any other suggestions? any would be most welcome and appreciated. At the moment I'm using windows xp and NVDA 2011.3. My jaws 10 is out of order as well which is also my fault. Any suggestions about my email would be most welcome and appreciated. Thanking you in advance. All the best, Maria. -- I am using the free version of SPAMfighter. We are a community of 7 million users fighting spam. SPAMfighter has removed 92 of my spam emails to date. Get the free SPAMfighter here: http://www.spamfighter.com/len The Professional version does not have this message