Many thanks Mike. I have sent the copy letter again - and await results? ----- Original Message ----- From: Michael Sanders To: u3aavcuss@xxxxxxxxxxxxx Sent: Sunday, September 11, 2011 4:18 PM Subject: [u3aavcuss] Re: Converting an email attachment Hi Shirley, If you save the Document in 'Microsoft Word 97/2000/XP' Format, B.C.C. will be able to read this with either Word 2000 or Word 2003. The resulting file should have a .doc file extension. I hope this helps. Regards, Mike Sanders On 11 September 2011 15:48, Shirley Stokes <treveris9@xxxxxxxxxxxxxx> wrote: To anyone who may be listening out there I recently sent a letter to Bucks County Council re the opening times for the Libraries Reserve stock -at the request of members. After a long interval with no reply, I re-sent it as an email attachment. I have now received a response saying that they cannot open the letter in Open Office format, and could I send it again in a format compatible with Word 2003. I need help to do that. I have tried saving the original letter in what is listed as a Word 2003 XML format, (which seems to be all it offers me) but it wont let me. Any ideas ? Shirley S. No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1796 / Virus Database: 2082/3873 - Release Date: 09/02/11 Internal Virus Database is out of date.