[THIN] Re: Server Slowness, Office 2003 or TrendMicro?
- From: "Jeff Durbin" <techlists@xxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 5 Oct 2004 09:54:09 -0700
When a user calls with the problem, try looking at that user's processes and
their associated cpu usage. If none seem out of line, try terminating app
processes until the session picks back up.
JD
> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx
> [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of cwood@xxxxxxxxxx
> Sent: Tuesday, 5 October 2004 9:31 a.m.
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Server Slowness, Office 2003 or TrendMicro?
>
> I've got 3 W2k Citrix servers that have been running great
> for 18 months or so. We recently purchased and installed
> TrendMicro's ServerProtect and also MS Office 2003. I
> installed both of these at the same time and now I have users
> occasionally experiencing extreme slowness.
>
> It seems to be specific to certain users but over time more
> users are indicating they have the problem. We haven't
> verified that everyone on the server experiences the slowness
> at the same time -- it doesn't appear to be the case. When
> this happens, the CPU is not pegged and memory is the same as
> it is during regular speed. Network speed seems to be fine.
>
> My first thought was that ServerProtect was introducing some
> severe scanning. I now have set it to only scan "Incoming"
> and also not to scan all files (I set it to use its
> intellisense option, or whatever it is called). I also told
> it not to scan network drives.
>
> Anyone have any ideas? Any known issues with either
> ServerProtect or Office 2003?
>
> I have the following apps on the servers and about 20 users per server
> (dual-cpu):
> W2k - SP3
> Citrix Metaframe XP
> Lotus Notes 6.x
> MS Office 2003
> Kermit 95 (telnet)
> OpenOffice 1.1.x
> Worperfect Suite 2000
>
>
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> applications, users, and time of day possible problems exist.
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********************************************************
This Weeks Sponsor RTO Software
Do you know which applications are abusing your CPU and memory?
Would you like to learn? -- Free for a limited time!
Get the RTO Performance Analyzer to quickly learn the applications, users,
and time of day possible problems exist.
http://www.rtosoft.com/enter.asp?id=320
**********************************************************
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http://thin.net/links.cfm
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