[THIN] Re: PS4 Slow logons
- From: Jaime Perez JR <jaimeperezjr@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Thu, 17 Mar 2011 13:13:02 -0700
Thank you I will try all the above.
2011/3/17 Alibay, Safdar <salibay@xxxxxxxxxxxxxxxx>
> Hi Jaime,
>
> In the OSCE readme (
> http://support.trendmicro.com.cn/TM-Product/Product/OSCE/EN/10.5/GM_Build/OfficeScan105_ServerReadme_vs0.61_Final.htm)
> there's a section for Citrix recommendation
>
> 1. When this product version is installed to a Citrix Presentation
> server, the Citrix client loses connection with the server. To address this
> issue:
> a. On the Citrix server, open Registry Editor and navigate to
> HKLM\SOFTWARE\TrendMicro\NSC\TmProxy\WhiteList.
> b. Click Edit > New > Key and name the key IIS.
> c. Under this new key, create a string value (Edit > New > String
> Value) with the name ProcessImageName and use w3wp.exe as its value.
> d. Restart the OfficeScan NT Listener service.
>
>
> Some performance-recommendations:
>
> A)
> When using Citrix, I recommend excluding the following files from being
> scanned;
> *.LOG, *.DAT, *.TMP, *.POL, *.PF
> Avoiding possible performance issues.
>
>
> B)
> To avoid loading PCCNTMON.exe every time a Citrix users logs on;
> 1. Login to the Officescan Server Management console
> 2. Go to Networked computers| Client Management
> 3. From the Client tree, expand the domain and highlight the Citrix
> Servers (hold down CTRL key to select multiple servers)
> 4. On the top menu, select Settings | Privileges and Other Settings |
> Other Settings
> 5. Put a check mark on --Do not allow users to access the client console
> from the system tray or Windows Start menu||
> 6. Click on Save button
>
> Note: The only minimal side effect for this configuration is that there
> will be no popup messages that will come up on the Citrix Servers whenever
> a virus/malware, spyware/grayware, or web threats are detected
>
> Kind regards,
> Safdar.
>
>
> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
> Behalf Of Andrew Wood
> Sent: Thursday, March 17, 2011 7:36 PM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: PS4 Slow logons
>
> All that that Greg mentions are good.
>
> But my first thought - get a test server, uninstall (not disable) the AV.
> Test the logons. Are they back to "normal"? Or 'better but still not
> great?'
>
> When you rolled out AV, was it *just* on the citirx servers?
>
> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
> Behalf Of Greg Reese
> Sent: 17 March 2011 16:31
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: PS4 Slow logons
>
> yes. you need to tweak that up a bit.
>
> I am sure others will chime in but I set A/V to not scan network files,
> turn off heuristics. Then i think there are some options related to scan on
> write vs scan on access vs scan on open and things you can mess with.
>
> Are you seeing it drag on your disk activity or CPU, memory etc?
> Perfmon is your friend.
>
>
>
> On Thu, Mar 17, 2011 at 11:14 AM, Jaime Perez JR <jaimeperezjr@xxxxxxxxx>
> wrote:
> > Good Morning,
> >
> > We are using PS4 and recently installed Trend Offiscan 10.5 and are
> > logons are slow. Some users it will take up to 15 minutes to log on.
> > Is there an exlusion list needed. Or anything else I should be aware.
> > Thanks in advance
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