[THIN] Re: PS4 Slow logons

Hi Jaime,

In the OSCE readme 
(http://support.trendmicro.com.cn/TM-Product/Product/OSCE/EN/10.5/GM_Build/OfficeScan105_ServerReadme_vs0.61_Final.htm)
  there’s a section for Citrix recommendation

1.      When this product version is installed to a Citrix Presentation server, 
the Citrix client loses connection with the server. To address this issue:
a.      On the Citrix server, open Registry Editor and navigate to 
HKLM\SOFTWARE\TrendMicro\NSC\TmProxy\WhiteList.
b.      Click Edit > New > Key and name the key IIS.
c.      Under this new key, create a string value (Edit > New > String Value) 
with the name ProcessImageName and use w3wp.exe as its value.
d.      Restart the OfficeScan NT Listener service.


Some performance-recommendations:

A)
When using Citrix, I recommend excluding the following files from being scanned;
*.LOG, *.DAT, *.TMP, *.POL, *.PF
Avoiding possible performance issues.


B)
To avoid loading PCCNTMON.exe every time a Citrix users logs on;
1.  Login to the Officescan Server Management console 
2.  Go to Networked computers| Client Management 
3.  From the Client tree, expand the domain and highlight the Citrix Servers 
(hold down CTRL key to select multiple servers) 
4.  On the top menu, select Settings | Privileges and Other Settings | Other 
Settings 
5.  Put a check mark on ?DDo not allow users to access the client console from 
the system tray or Windows Start menu‖ 
6.  Click on Save button 
 
Note:  The only minimal side effect for this configuration is that there will 
be no popup messages that will come up on the Citrix Servers  whenever a 
virus/malware, spyware/grayware, or web threats are detected

Kind regards,
Safdar.


-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of 
Andrew Wood
Sent: Thursday, March 17, 2011 7:36 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: PS4 Slow logons

All that that Greg mentions are good.

But my first thought - get a test server, uninstall (not disable) the AV.
Test the logons. Are they back to "normal"? Or 'better but still not great?'

When you rolled out AV, was it *just* on the citirx servers?

-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of 
Greg Reese
Sent: 17 March 2011 16:31
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: PS4 Slow logons

yes.  you need to tweak that up a bit.

I am sure others will chime in but I set A/V to not scan network files, turn 
off heuristics.  Then i think there are some options related to scan on write 
vs scan on access vs scan on open and things you can mess with.

Are you seeing it drag on your disk activity or CPU, memory etc?
Perfmon is your friend.



On Thu, Mar 17, 2011 at 11:14 AM, Jaime Perez JR <jaimeperezjr@xxxxxxxxx>
wrote:
> Good Morning,
>
> We are using PS4 and recently installed Trend Offiscan 10.5 and are 
> logons are slow. Some users it will take up to 15 minutes to log on.
> Is there an exlusion list needed. Or anything else I should be aware. 
> Thanks in advance
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