We see this all the time. Have them open Outlook first, prior to word/excel and they should be OK. JK com> wrote: Hi all, I don't know if this is an office issue or a TS/Citrix issue. We have 5 servers running PS4 & office 2003. we are seeing a few users who when printing from Word/Excel have no probs but as soon as they try to print from outlook it just tells them have no printers installed. I'd have thought since they are running a published desktop the printers should be availalble to all apps. Any input appreciated. Regards Stu Jim Kenzig CEO The Kenzig Group http://www.kenzig.com Sponsorships Available! Blog: http://www.techblink.com Terminal Services Downloads: http://www.thinhelp.com Windows Vista: http://www.VistaPop.com Virtualization: http://www.virtualize-it.com Games: http://www.stressedpuppy.com