[THIN] Re: M$Soft support costs?

In my experiences with Microsoft support, if your contact them to get an
non-publicly-released hotfix, they will charge you initially so you can even
talk to them, but then they will refund your money if it's just to get a
hotfix.

The same thing happened to me, we had an issue that a hotfix described
perfectly, so we paid them, got the hotfix, and it didn't help at all.  They
refunded our money and the issue ended up being on our network.  Over all,
I've been quite surprised at how easy and helpful Microsoft's support has
been, compared to some horror stories I've heard!


Tasita Ebacher
702 Communications
Data Systems Engineer
CCNA


-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Claus, Brian
Sent: Thursday, July 08, 2004 1:19 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: M$Soft support costs?

You usually have to ASK for it...the techs on the phone usually don't care
and they'll refund you.

 

  _____  

 
Brian Claus, MCP, Network+, A+
Network Administrator
WESCO Distribution, Inc.
225 West Station Square Drive, Suite 700 Pittsburgh, PA 15219-1122
Phone:  412-454-2412
Fax:  412-454-2540
bclaus@xxxxxxxxxxxxx <mailto:bclaus@xxxxxxxxxxxxx>
  _____  



-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Steve Greenberg
Sent: Thursday, July 08, 2004 1:21 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: M$Soft support costs?



Generally, Microsoft will charge you up front to provide support. However,
if they find that the problem is a bug or other issue with their software,
they refund the charge. 


Steve Greenberg
Thin Client Computing
34522 N. Scottsdale Rd. suite D8453
Scottsdale, AZ 85262
(602) 432-8649
(602) 296-0411 fax 
steveg@xxxxxxxxxxxxxx


-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Jonathan.Carr@xxxxxxxxxxxxxxxxx
Sent: Thursday, July 08, 2004 10:06 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] M$Soft support costs?

Hi all,

Bit of a naive question really but here goes!

We have just rolled out Server 2003 Terminal Services on a server and have
come across an issue that Microsoft have released a hotfix for (Q833890 if
interested). The hotfix didn't work so having spoken to Microsoft they tried
to charge me nearly £200 for "technical support".

I've never had any dealings with Microsoft until now and I find this utterly
unbelievable. Is this right or am I just being naive? I've just purchased
out of the box software which has caused me an issue and they are trying to
charge me to fix it!

Any comments?

Jon.......
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