[THIN] Re: M$Soft support costs?
- From: Jonathan.Carr@xxxxxxxxxxxxxxxxx
- To: thin@xxxxxxxxxxxxx
- Date: Thu, 8 Jul 2004 18:17:54 +0100
Hi Ron,
I thought as much, just a bit peeved really. Support contracts are a no no
here!
We did it all in an evening, put a lot of effort in only to be told we have
to pay for something that they have cocked up!
Cheers,
Jon.......
-----Original Message-----
From: Ron Oglesby [mailto:roglesby@xxxxxxxxxxxx]
Sent: Thursday, July 08, 2004 18:13
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: M$Soft support costs?
This is right. If you don't have a support agreement of type its pay as go
basically. Now for issues that there are supposed to be hotfixes for it
becomes a bit sticky. But this is not uncommon.
Ron Oglesby
Senior Technical Architect
Microsoft MVP, Windows Server
RapidApp, Chicago
Office 312.372.7188
Mobile 815.325.7618
email roglesby@xxxxxxxxxxxx
-----Original Message-----
From: Jonathan.Carr@xxxxxxxxxxxxxxxxx
[mailto:Jonathan.Carr@xxxxxxxxxxxxxxxxx]
Sent: Thursday, July 08, 2004 12:06 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] M$Soft support costs?
Hi all,
Bit of a naive question really but here goes!
We have just rolled out Server 2003 Terminal Services on a server and have
come across an issue that Microsoft have released a hotfix for (Q833890 if
interested). The hotfix didn't work so having spoken to Microsoft they tried
to charge me nearly £200 for "technical support".
I've never had any dealings with Microsoft until now and I find this utterly
unbelievable. Is this right or am I just being naive? I've just purchased
out of the box software which has caused me an issue and they are trying to
charge me to fix it!
Any comments?
Jon.......
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