[THIN] Re: M$Soft support costs?
- From: "Claus, Brian" <BClaus@xxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 8 Jul 2004 14:18:34 -0400
You usually have to ASK for it...the techs on the phone usually don't care and
they'll refund you.
_____
Brian Claus, MCP, Network+, A+
Network Administrator
WESCO Distribution, Inc.
225 West Station Square Drive, Suite 700
Pittsburgh, PA 15219-1122
Phone: 412-454-2412
Fax: 412-454-2540
bclaus@xxxxxxxxxxxxx <mailto:bclaus@xxxxxxxxxxxxx>
_____
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Steve Greenberg
Sent: Thursday, July 08, 2004 1:21 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: M$Soft support costs?
Generally, Microsoft will charge you up front to provide support. However,
if they find that the problem is a bug or other issue with their software,
they refund the charge.
Steve Greenberg
Thin Client Computing
34522 N. Scottsdale Rd. suite D8453
Scottsdale, AZ 85262
(602) 432-8649
(602) 296-0411 fax
steveg@xxxxxxxxxxxxxx
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Jonathan.Carr@xxxxxxxxxxxxxxxxx
Sent: Thursday, July 08, 2004 10:06 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] M$Soft support costs?
Hi all,
Bit of a naive question really but here goes!
We have just rolled out Server 2003 Terminal Services on a server and have
come across an issue that Microsoft have released a hotfix for (Q833890 if
interested). The hotfix didn't work so having spoken to Microsoft they tried
to charge me nearly £200 for "technical support".
I've never had any dealings with Microsoft until now and I find this utterly
unbelievable. Is this right or am I just being naive? I've just purchased
out of the box software which has caused me an issue and they are trying to
charge me to fix it!
Any comments?
Jon.......
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expertise, proprietary software and best practices, EOL provides
custom-tailored solutions for each client's mission and specific goals.
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Using the latest software, hardware, networking technologies, proven technical
expertise, proprietary software and best practices, EOL provides
custom-tailored solutions for each client?s mission and specific goals.
http://www.go-eol.com
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