[THIN] 1200LE Software Maintenance? WTH!
- From: "Roger Riggins" <roger.riggins@xxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Fri, 28 Oct 2005 13:18:47 -0500
Our Wyse rep called us today and said that if we wanted to get the new
v5 code for the 1200LE, that we need to purchase a software maintenance
agreement for each terminal! I asked him what was up because I'd never
heard of that before. He said that there has always been an option to
purchase this, and it would then allow you to get new versions of the
code when release. I mentioned that we got all of the code for free off
of the website prior to this and he said that since this is v5, it's
actually new software and they won't put it on the website for free. I
called BS and asked for a supervisor.
The supervisor admitted that this was a new program to recoup some of
their R&D on the blazer. The whole conversation with both Wyse reps
seemed fishy. We can understand if we're expected to pay on any future
terminals, but to expect a recurring cost on all of the terminals
purchased prior to this is ridiculous.
Have any of you had similar call, and how do you feel about this?
Roger Riggins
Network Administrator
Lutheran Services in Iowa
w: 319.859.3543
c: 319.290.5687
http://www.lsiowa.org
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