[TechAssist] Re: ServicePower Field Service Solutions Urgent News
- From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Thu, 5 May 2005 08:31:27 -0400
I am more interested in focusing on things that I can do to be better at
what I do and become more efficient and productive than bitching and moaning
about the direction of the industry. Find a niche where your skills are
useful, then do everything you can to make sure that you have options if
things change.
Now, isn't this topic more appropriate for the chat list?
Leonard Caillouet
Electronics World
1261 NW 76 Blvd
Gainesville, FL 32606
352-332-5608
FAX 352-332-5668
----- Original Message -----
From: "Al L" <alleathe@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, May 05, 2005 8:23 AM
Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News
I am willing to do anything necessary to prevent "National Service" from
happening,or at least keep it in check.How about you guys?
Al Leatherman
224 RT. 46
Mine Hill, NJ 07803
973-361-5796
WWW.ALS-TV.NET
----- Original Message -----
From: "William Rayburn" <premtech@xxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, May 04, 2005 11:50 PM
Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News
> You're safe Perry... for now anyway.. :)
>
> William H. Rayburn, CET
> NESDA Member
> Premium Technologies
> PO Box 442
> Long Beach, Wa. 98631
> (360) 642-4993
> email: premtech@xxxxxxxxxxxxxx
> ----- Original Message -----
> From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Wednesday, May 04, 2005 5:03 PM
> Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News
>
>
> Bill: Oh Ok, it just deals with billing, or a different way to file a
> Narda
> I am not going to worry about it, my wife handles all that headache. I
> thought it was some type of national dispatch service like NSA or NEW or
> something. I was afraid that the customers would stop calling us and this
> ServicePower Field Service would call us or something like that. Sort of
> like NEW does now. If it's just checking claims or new way of filing that
> won't change my end, just my office. I have enough to worry about and
> admin.
> work is not one of them.
>
> Perry Bower
> Electric Medic
> "It's Cheaper to Keep Her"
> http://www.electricmedic.com
> 3850 Washington Road Suite 4C
> Martinez, Georgia 30907
> Phone: 706-8MEDIC4 (863-3424)
> Phone: 706-863-3474
> Fax: 706-863-2316
> mailto:info@xxxxxxxxxxxxxxxxx
>
>
> -----Original Message-----
> From: techassist-bounce@xxxxxxxxxxxxx
> [mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of William Rayburn
> Sent: Wednesday, May 04, 2005 7:52 PM
> To: techassist@xxxxxxxxxxxxx
> Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
> News
>
>
> Perry,
> It allows you to login to the site, like Key Prestige, and get history of
> your account,
> current dispatches, status of existing payments etc, etc. just like it
> explains. Key
> Prestige, an after market insurance group, has been using it for some time
> and it works
> pretty well. Last four or five repairs they've scheduled me on I used it
> to
> write out my
> billing to them online. I was reluctant due to the learning curve, but
> it's
> really pretty
> simple.
> Bill
>
> William H. Rayburn, CET
> NESDA Member
> Premium Technologies
> PO Box 442
> Long Beach, Wa. 98631
> (360) 642-4993
> email: premtech@xxxxxxxxxxxxxx
> ----- Original Message -----
> From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Wednesday, May 04, 2005 3:23 PM
> Subject: [TechAssist] ServicePower Field Service Solutions Urgent News
>
>
> Anybody know what all this is about? See email below:
>
> Perry Bower
> Electric Medic
> "It's Cheaper to Keep Her"
> http://www.electricmedic.com
> 3850 Washington Road Suite 4C
> Martinez, Georgia 30907
> Phone: 706-8MEDIC4 (863-3424)
> Phone: 706-863-3474
> Fax: 706-863-2316
> mailto:info@xxxxxxxxxxxxxxxxx
>
>
> Hello!
>
> Several appliance and consumer electronics manufacturers will soon begin
> using
> ServicePower's Field Service Solutions ("FSS") scheduling and dispatch
> software.
>
> This software enables them to send work orders directly to your company
> via
> the
> web, and ultimately to pay your claims more quickly!
>
> There is no software or licensing to buy; if you can access the web, you
> can
> get dispatches from FSS.
>
> FSS, (formerly Keyprestige, Inc.) will send work directly to you on behalf
> of
> these manufacturers, as well as ourselves, soon.
>
> Some of the benefits of the technology FSS offers are:
> Standard Job Portal - All OEMs on the FSS system dispatch work via the FSS
> portal. It gives you the power of a singe point of entry for all jobs
> from
> those OEMs, via a communication method you select.
>
> Consumer Ease of Scheduling - One call gives the customer an appointment
> with a
> high confidence level they won't be missed. The time you currently spend
> scheduling with the consumer is eliminated.
>
> Call Taking Simplification - Call center representatives have a clear, up
> to
> the minute line of sight to which appointments that you truly have open
> and
> available.
>
> Servicer Dispatch Management - The chore of trying to "make it all fit" is
> greatly reduced. You tell us how many jobs to book on your behalf, and
> when!
>
> Route Optimization - The artificial intelligence optimizer provides the
> most
> efficient call routing possible, once all of your calls are handled
> through
> FSS.
>
> Reduced Turn Around Time on Claims - Claim information is pre-populated in
> the
> KeyPrestige ClaimWorks system. There is no need to retype it, therefore,
> reducing submission errors and rejections! Just add the parts and labor
> details
> and press the submit button. Your claim is processed!
>
> To get this process started, you will receive a test email on Thursday,
> 05/05/05. Please click on the "ACCEPT" button within the email to ensure
> that
> you may receive email dispatches from us correctly. You may also log on to
> the
> FSS portal, at http://FSS.ServicePower.com, using your KeyPrestige login
> ID
> and
> password to access your dispatches.
>
> You will begin receiving all of your dispatches via the FSS web portal, at
> http://FSS.ServicePower.com, this summer from several job sources.
>
> We have set up several training sessions to show you how to retrieve your
> online
> dispatches. An email will be sent later confirming the time and website
> address
> of the training sessions.
>
> Please direct questions to FSShelp@xxxxxxxxxxxxxxxx or call 866-892-4377,
> extension 217.
>
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