[TechAssist] Re: ServicePower Field Service Solutions Urgent News
- From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Thu, 5 May 2005 13:00:59 -0400
Maybe this ServicePower Field Service means nothing, but..there are things
going on right now that are taking money from us. Like GE Contracts. We are
doing very few now, when for the past 6 years we were doing 5 or 6 a week.
It just stopped and then Circuit City contacted us and told my wife if we
wanted to still do some work we would have to take a pay cut and follow a
book of new rules. For now she has said forget it. Well there goes Thousands
of dollars a month. OK, let NSA, Circuit City, and these other Manufacturers
get running on their own National Service Plans, we will be lucky to get
table scraps. No matter how hard or good we are, it doesn't matter. We were
good to GE for years, put a priority on their customers, waited for our
money through all sorts of Audits, now they could care less. So wake up you,
lets do nothing out of our control fellows. Maybe you can keep your head in
the sand and hopefully you can avoid these changes and do nothing and you
won't be affected, if so Good Luck. Don't expect me to help or hopefully no
one on these list will help any of these NSA or Circuit City or anyone
taking business in our area. I think they should be blackballed or at least
not given any help by us.
Perry Bower
Electric Medic
"It's Cheaper to Keep Her"
http://www.electricmedic.com
3850 Washington Road Suite 4C
Martinez, Georgia 30907
Phone: 706-8MEDIC4 (863-3424)
Phone: 706-863-3474
Fax: 706-863-2316
mailto:info@xxxxxxxxxxxxxxxxx
-----Original Message-----
From: techassist-bounce@xxxxxxxxxxxxx
[mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of Jim Myers
Sent: Thursday, May 05, 2005 12:56 PM
To: techassist@xxxxxxxxxxxxx
Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
News
I think some may have the wrong idea, this is nothing more than an
improvement to the Key Prestige system to work more like Service Bench.
They support the independent service shops by dispatching work to us.
Yes they do schedule the calls but we never go without making personal
contact with the customer and we can reschedule if we need to. We can
also reject the call if we don't want it but they only dispatch a call
to us if it is within a service area defined by us. The rates are still
between the manufacturer or the 3rd party contractor and the servicer.
ServiceBench and KPI streamline the billing process by having one system
for many manufacturers and contract companies as well as steering
service calls to the local service shop best suited to handle the job.
If the customer has no warranty and no extended warranty then they are
free to use any servicer they want. Those shops who opt out of doing
warranty work will not reap the benefits by their own choice.
********************************
Since 1972 *
Jim Myers *
Telrad Electronics *
Fort Wayne Indiana *
********************************
Al L wrote:
> I agree with everything you said,am doing that, BUT there are people that
> are out to kill the independent for their own selfish benefit,and I won't
> help them do it. I have no trouble competing,with the help of my e
friends.
> I also fel we will do well again,after the inefficient,wastful,huge
outfits
> are gone,and the sooner the better.
>
> Al Leatherman
> 224 RT. 46
> Mine Hill, NJ 07803
> 973-361-5796
> WWW.ALS-TV.NET
>
> ----- Original Message -----
> From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, May 05, 2005 8:31 AM
> Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News
>
>
>
>>I am more interested in focusing on things that I can do to be better at
>>what I do and become more efficient and productive than bitching and
>>moaning
>>about the direction of the industry. Find a niche where your skills are
>>useful, then do everything you can to make sure that you have options if
>>things change.
>>
>>Now, isn't this topic more appropriate for the chat list?
>>
>>Leonard Caillouet
>>Electronics World
>>1261 NW 76 Blvd
>>Gainesville, FL 32606
>>352-332-5608
>>FAX 352-332-5668
>>
>>----- Original Message -----
>>From: "Al L" <alleathe@xxxxxxxxxxxxx>
>>To: <techassist@xxxxxxxxxxxxx>
>>Sent: Thursday, May 05, 2005 8:23 AM
>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News
>>
>>
>>I am willing to do anything necessary to prevent "National Service" from
>>happening,or at least keep it in check.How about you guys?
>>
>>Al Leatherman
>>224 RT. 46
>>Mine Hill, NJ 07803
>>973-361-5796
>>WWW.ALS-TV.NET
>>
>>----- Original Message -----
>>From: "William Rayburn" <premtech@xxxxxxxxxxxxxx>
>>To: <techassist@xxxxxxxxxxxxx>
>>Sent: Wednesday, May 04, 2005 11:50 PM
>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News
>>
>>
>>
>>>You're safe Perry... for now anyway.. :)
>>>
>>>William H. Rayburn, CET
>>>NESDA Member
>>>Premium Technologies
>>>PO Box 442
>>>Long Beach, Wa. 98631
>>>(360) 642-4993
>>>email: premtech@xxxxxxxxxxxxxx
>>>----- Original Message -----
>>>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
>>>To: <techassist@xxxxxxxxxxxxx>
>>>Sent: Wednesday, May 04, 2005 5:03 PM
>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>News
>>>
>>>
>>>Bill: Oh Ok, it just deals with billing, or a different way to file a
>>>Narda
>>>I am not going to worry about it, my wife handles all that headache. I
>>>thought it was some type of national dispatch service like NSA or NEW or
>>>something. I was afraid that the customers would stop calling us and this
>>>ServicePower Field Service would call us or something like that. Sort of
>>>like NEW does now. If it's just checking claims or new way of filing that
>>>won't change my end, just my office. I have enough to worry about and
>>>admin.
>>>work is not one of them.
>>>
>>>Perry Bower
>>>Electric Medic
>>>"It's Cheaper to Keep Her"
>>>http://www.electricmedic.com
>>>3850 Washington Road Suite 4C
>>>Martinez, Georgia 30907
>>>Phone: 706-8MEDIC4 (863-3424)
>>>Phone: 706-863-3474
>>>Fax: 706-863-2316
>>>mailto:info@xxxxxxxxxxxxxxxxx
>>>
>>>
>>>-----Original Message-----
>>>From: techassist-bounce@xxxxxxxxxxxxx
>>>[mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of William Rayburn
>>>Sent: Wednesday, May 04, 2005 7:52 PM
>>>To: techassist@xxxxxxxxxxxxx
>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>News
>>>
>>>
>>>Perry,
>>>It allows you to login to the site, like Key Prestige, and get history of
>>>your account,
>>>current dispatches, status of existing payments etc, etc. just like it
>>>explains. Key
>>>Prestige, an after market insurance group, has been using it for some
>>>time
>>>and it works
>>>pretty well. Last four or five repairs they've scheduled me on I used it
>>>to
>>>write out my
>>>billing to them online. I was reluctant due to the learning curve, but
>>>it's
>>>really pretty
>>>simple.
>>>Bill
>>>
>>>William H. Rayburn, CET
>>>NESDA Member
>>>Premium Technologies
>>>PO Box 442
>>>Long Beach, Wa. 98631
>>>(360) 642-4993
>>>email: premtech@xxxxxxxxxxxxxx
>>>----- Original Message -----
>>>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
>>>To: <techassist@xxxxxxxxxxxxx>
>>>Sent: Wednesday, May 04, 2005 3:23 PM
>>>Subject: [TechAssist] ServicePower Field Service Solutions Urgent News
>>>
>>>
>>>Anybody know what all this is about? See email below:
>>>
>>>Perry Bower
>>>Electric Medic
>>>"It's Cheaper to Keep Her"
>>>http://www.electricmedic.com
>>>3850 Washington Road Suite 4C
>>>Martinez, Georgia 30907
>>>Phone: 706-8MEDIC4 (863-3424)
>>>Phone: 706-863-3474
>>>Fax: 706-863-2316
>>>mailto:info@xxxxxxxxxxxxxxxxx
>>>
>>>
>>>Hello!
>>>
>>>Several appliance and consumer electronics manufacturers will soon begin
>>>using
>>>ServicePower's Field Service Solutions ("FSS") scheduling and dispatch
>>>software.
>>>
>>>This software enables them to send work orders directly to your company
>>>via
>>>the
>>>web, and ultimately to pay your claims more quickly!
>>>
>>>There is no software or licensing to buy; if you can access the web, you
>>>can
>>>get dispatches from FSS.
>>>
>>>FSS, (formerly Keyprestige, Inc.) will send work directly to you on
>>>behalf
>>>of
>>>these manufacturers, as well as ourselves, soon.
>>>
>>>Some of the benefits of the technology FSS offers are:
>>>Standard Job Portal - All OEMs on the FSS system dispatch work via the
>>>FSS
>>>portal. It gives you the power of a singe point of entry for all jobs
>>>from
>>>those OEMs, via a communication method you select.
>>>
>>>Consumer Ease of Scheduling - One call gives the customer an appointment
>>>with a
>>>high confidence level they won't be missed. The time you currently spend
>>>scheduling with the consumer is eliminated.
>>>
>>>Call Taking Simplification - Call center representatives have a clear, up
>>>to
>>>the minute line of sight to which appointments that you truly have open
>>>and
>>>available.
>>>
>>>Servicer Dispatch Management - The chore of trying to "make it all fit"
>>>is
>>>greatly reduced. You tell us how many jobs to book on your behalf, and
>>>when!
>>>
>>>Route Optimization - The artificial intelligence optimizer provides the
>>>most
>>>efficient call routing possible, once all of your calls are handled
>>>through
>>>FSS.
>>>
>>>Reduced Turn Around Time on Claims - Claim information is pre-populated
>>>in
>>>the
>>>KeyPrestige ClaimWorks system. There is no need to retype it, therefore,
>>>reducing submission errors and rejections! Just add the parts and labor
>>>details
>>>and press the submit button. Your claim is processed!
>>>
>>>To get this process started, you will receive a test email on Thursday,
>>>05/05/05. Please click on the "ACCEPT" button within the email to ensure
>>>that
>>>you may receive email dispatches from us correctly. You may also log on
>>>to
>>>the
>>>FSS portal, at http://FSS.ServicePower.com, using your KeyPrestige login
>>>ID
>>>and
>>>password to access your dispatches.
>>>
>>>You will begin receiving all of your dispatches via the FSS web portal,
>>>at
>>>http://FSS.ServicePower.com, this summer from several job sources.
>>>
>>>We have set up several training sessions to show you how to retrieve your
>>>online
>>>dispatches. An email will be sent later confirming the time and website
>>>address
>>>of the training sessions.
>>>
>>>Please direct questions to FSShelp@xxxxxxxxxxxxxxxx or call 866-892-4377,
>>>extension 217.
>>>
>>>-------------------------------------------------------------------------
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