[TechAssist] Re: ServicePower Field Service Solutions Urgent News
- From: Al L <alleathe@xxxxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Thu, 05 May 2005 14:09:26 -0400
Sounds good to me! Thanks!
Al Leatherman
224 RT. 46
Mine Hill, NJ 07803
973-361-5796
WWW.ALS-TV.NET
----- Original Message -----
From: "Jim Myers" <jr.myers@xxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, May 05, 2005 12:55 PM
Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News
>I think some may have the wrong idea, this is nothing more than an
> improvement to the Key Prestige system to work more like Service Bench.
> They support the independent service shops by dispatching work to us.
> Yes they do schedule the calls but we never go without making personal
> contact with the customer and we can reschedule if we need to. We can
> also reject the call if we don't want it but they only dispatch a call
> to us if it is within a service area defined by us. The rates are still
> between the manufacturer or the 3rd party contractor and the servicer.
> ServiceBench and KPI streamline the billing process by having one system
> for many manufacturers and contract companies as well as steering
> service calls to the local service shop best suited to handle the job.
> If the customer has no warranty and no extended warranty then they are
> free to use any servicer they want. Those shops who opt out of doing
> warranty work will not reap the benefits by their own choice.
>
>
> ********************************
> Since 1972 *
> Jim Myers *
> Telrad Electronics *
> Fort Wayne Indiana *
> ********************************
>
>
> Al L wrote:
>> I agree with everything you said,am doing that, BUT there are people that
>> are out to kill the independent for their own selfish benefit,and I won't
>> help them do it. I have no trouble competing,with the help of my e
>> friends.
>> I also fel we will do well again,after the inefficient,wastful,huge
>> outfits
>> are gone,and the sooner the better.
>>
>> Al Leatherman
>> 224 RT. 46
>> Mine Hill, NJ 07803
>> 973-361-5796
>> WWW.ALS-TV.NET
>>
>> ----- Original Message -----
>> From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
>> To: <techassist@xxxxxxxxxxxxx>
>> Sent: Thursday, May 05, 2005 8:31 AM
>> Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>> News
>>
>>
>>
>>>I am more interested in focusing on things that I can do to be better at
>>>what I do and become more efficient and productive than bitching and
>>>moaning
>>>about the direction of the industry. Find a niche where your skills are
>>>useful, then do everything you can to make sure that you have options if
>>>things change.
>>>
>>>Now, isn't this topic more appropriate for the chat list?
>>>
>>>Leonard Caillouet
>>>Electronics World
>>>1261 NW 76 Blvd
>>>Gainesville, FL 32606
>>>352-332-5608
>>>FAX 352-332-5668
>>>
>>>----- Original Message -----
>>>From: "Al L" <alleathe@xxxxxxxxxxxxx>
>>>To: <techassist@xxxxxxxxxxxxx>
>>>Sent: Thursday, May 05, 2005 8:23 AM
>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>News
>>>
>>>
>>>I am willing to do anything necessary to prevent "National Service" from
>>>happening,or at least keep it in check.How about you guys?
>>>
>>>Al Leatherman
>>>224 RT. 46
>>>Mine Hill, NJ 07803
>>>973-361-5796
>>>WWW.ALS-TV.NET
>>>
>>>----- Original Message -----
>>>From: "William Rayburn" <premtech@xxxxxxxxxxxxxx>
>>>To: <techassist@xxxxxxxxxxxxx>
>>>Sent: Wednesday, May 04, 2005 11:50 PM
>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>News
>>>
>>>
>>>
>>>>You're safe Perry... for now anyway.. :)
>>>>
>>>>William H. Rayburn, CET
>>>>NESDA Member
>>>>Premium Technologies
>>>>PO Box 442
>>>>Long Beach, Wa. 98631
>>>>(360) 642-4993
>>>>email: premtech@xxxxxxxxxxxxxx
>>>>----- Original Message -----
>>>>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>Sent: Wednesday, May 04, 2005 5:03 PM
>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>>News
>>>>
>>>>
>>>>Bill: Oh Ok, it just deals with billing, or a different way to file a
>>>>Narda
>>>>I am not going to worry about it, my wife handles all that headache. I
>>>>thought it was some type of national dispatch service like NSA or NEW or
>>>>something. I was afraid that the customers would stop calling us and
>>>>this
>>>>ServicePower Field Service would call us or something like that. Sort of
>>>>like NEW does now. If it's just checking claims or new way of filing
>>>>that
>>>>won't change my end, just my office. I have enough to worry about and
>>>>admin.
>>>>work is not one of them.
>>>>
>>>>Perry Bower
>>>>Electric Medic
>>>>"It's Cheaper to Keep Her"
>>>>http://www.electricmedic.com
>>>>3850 Washington Road Suite 4C
>>>>Martinez, Georgia 30907
>>>>Phone: 706-8MEDIC4 (863-3424)
>>>>Phone: 706-863-3474
>>>>Fax: 706-863-2316
>>>>mailto:info@xxxxxxxxxxxxxxxxx
>>>>
>>>>
>>>>-----Original Message-----
>>>>From: techassist-bounce@xxxxxxxxxxxxx
>>>>[mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of William Rayburn
>>>>Sent: Wednesday, May 04, 2005 7:52 PM
>>>>To: techassist@xxxxxxxxxxxxx
>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>>News
>>>>
>>>>
>>>>Perry,
>>>>It allows you to login to the site, like Key Prestige, and get history
>>>>of
>>>>your account,
>>>>current dispatches, status of existing payments etc, etc. just like it
>>>>explains. Key
>>>>Prestige, an after market insurance group, has been using it for some
>>>>time
>>>>and it works
>>>>pretty well. Last four or five repairs they've scheduled me on I used
>>>>it
>>>>to
>>>>write out my
>>>>billing to them online. I was reluctant due to the learning curve, but
>>>>it's
>>>>really pretty
>>>>simple.
>>>>Bill
>>>>
>>>>William H. Rayburn, CET
>>>>NESDA Member
>>>>Premium Technologies
>>>>PO Box 442
>>>>Long Beach, Wa. 98631
>>>>(360) 642-4993
>>>>email: premtech@xxxxxxxxxxxxxx
>>>>----- Original Message -----
>>>>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>Sent: Wednesday, May 04, 2005 3:23 PM
>>>>Subject: [TechAssist] ServicePower Field Service Solutions Urgent News
>>>>
>>>>
>>>>Anybody know what all this is about? See email below:
>>>>
>>>>Perry Bower
>>>>Electric Medic
>>>>"It's Cheaper to Keep Her"
>>>>http://www.electricmedic.com
>>>>3850 Washington Road Suite 4C
>>>>Martinez, Georgia 30907
>>>>Phone: 706-8MEDIC4 (863-3424)
>>>>Phone: 706-863-3474
>>>>Fax: 706-863-2316
>>>>mailto:info@xxxxxxxxxxxxxxxxx
>>>>
>>>>
>>>>Hello!
>>>>
>>>>Several appliance and consumer electronics manufacturers will soon begin
>>>>using
>>>>ServicePower's Field Service Solutions ("FSS") scheduling and dispatch
>>>>software.
>>>>
>>>>This software enables them to send work orders directly to your company
>>>>via
>>>>the
>>>>web, and ultimately to pay your claims more quickly!
>>>>
>>>>There is no software or licensing to buy; if you can access the web, you
>>>>can
>>>>get dispatches from FSS.
>>>>
>>>>FSS, (formerly Keyprestige, Inc.) will send work directly to you on
>>>>behalf
>>>>of
>>>>these manufacturers, as well as ourselves, soon.
>>>>
>>>>Some of the benefits of the technology FSS offers are:
>>>>Standard Job Portal - All OEMs on the FSS system dispatch work via the
>>>>FSS
>>>>portal. It gives you the power of a singe point of entry for all jobs
>>>>from
>>>>those OEMs, via a communication method you select.
>>>>
>>>>Consumer Ease of Scheduling - One call gives the customer an appointment
>>>>with a
>>>>high confidence level they won't be missed. The time you currently spend
>>>>scheduling with the consumer is eliminated.
>>>>
>>>>Call Taking Simplification - Call center representatives have a clear,
>>>>up
>>>>to
>>>>the minute line of sight to which appointments that you truly have open
>>>>and
>>>>available.
>>>>
>>>>Servicer Dispatch Management - The chore of trying to "make it all fit"
>>>>is
>>>>greatly reduced. You tell us how many jobs to book on your behalf, and
>>>>when!
>>>>
>>>>Route Optimization - The artificial intelligence optimizer provides the
>>>>most
>>>>efficient call routing possible, once all of your calls are handled
>>>>through
>>>>FSS.
>>>>
>>>>Reduced Turn Around Time on Claims - Claim information is pre-populated
>>>>in
>>>>the
>>>>KeyPrestige ClaimWorks system. There is no need to retype it, therefore,
>>>>reducing submission errors and rejections! Just add the parts and labor
>>>>details
>>>>and press the submit button. Your claim is processed!
>>>>
>>>>To get this process started, you will receive a test email on Thursday,
>>>>05/05/05. Please click on the "ACCEPT" button within the email to ensure
>>>>that
>>>>you may receive email dispatches from us correctly. You may also log on
>>>>to
>>>>the
>>>>FSS portal, at http://FSS.ServicePower.com, using your KeyPrestige login
>>>>ID
>>>>and
>>>>password to access your dispatches.
>>>>
>>>>You will begin receiving all of your dispatches via the FSS web portal,
>>>>at
>>>>http://FSS.ServicePower.com, this summer from several job sources.
>>>>
>>>>We have set up several training sessions to show you how to retrieve
>>>>your
>>>>online
>>>>dispatches. An email will be sent later confirming the time and website
>>>>address
>>>>of the training sessions.
>>>>
>>>>Please direct questions to FSShelp@xxxxxxxxxxxxxxxx or call
>>>>866-892-4377,
>>>>extension 217.
>>>>
>>>>--------------------------------------------------------------------------
>>>
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>>>>
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>>
>>
>>
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