[TechAssist] Re: Estimate charges - was 19" portables
- From: "John at Main TV" <maintv2004@xxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Mon, 19 Apr 2004 13:49:55 -0600
We have recently started collecting an estimate charge after many years of
free estimates. It has worked out real well, it really suprised me. We
charge $20 for TV and VCRs and $40 for big screens. We collect when they
bring it in. We just write up a small receipt if they ask for one. Here in
Co. we must pay to dispose of TVs so if it is not repaired the est charge
covers that. I am not sure what the other shops in town are doing. The
customer is much more likely to repair a set if they already have something
invested in it. Only a couple people have objected to pay for an estimate.
We also tell the customer what an average repair will cost for a particular
size TV so they can decide for themselves if they want to leave it. If they
have no intention to fix it then we do not want to be stuck with disposing
of it. It is true that 13" and 19" sets are seldom repairable unless it is a
combi. The combi estimate turndown rate is still 30 to 40% but if they
abandon the unit it is good to use for parts. I would recomend that
everyone collect a small charge when the TV comes in. John.
John Mielke
Main TV
636 main St.
Longmont, Co
phone 303 776 6955
fax 303 776 0792
maintv2004@xxxxxxxxxxx
----- Original Message -----
From: "Joel Jacobs" <jj@xxxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, April 19, 2004 12:48 PM
Subject: [TechAssist] Estimate charges - was 19" portables
> Ok, you guys that charge for estimates - how do you handle the logistics?
> Do you give them an invoice? Do they pay sales tax on it? I've been
trying
> to figure out a good way to charge for an estimate. Maybe give them a
> 'coupon' worth $25 off the repair of that specific item when you take
their
> money so you only give them one invoice when they pick it up..
> Joel Jacobs
> Ohio Consumer Electronics
> Pickerington, Ohio
>
> ----- Original Message -----
> From: "Phil Bader" <tjanphyl@xxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Monday, April 19, 2004 2:14 PM
> Subject: [TechAssist] Re: 19 inch portables
>
>
> > I still get 13" TVCRs, 13 and 19-20 " TVs. I manage to get 60-100.00
> range.
> > if you guys stuck to your guns and collected a diagnisis fee up front,
> > you would nail most all those repairs with few turn downs.
> > A 13-20" TV in the door: $25.00 up front diagnostic fee (applied to
> > their OKd repair).
> > A 25-32" set: $39.00 fee up front.
> > A 13-27" TVCR combi: $39.00 fee.
> > VCR $25.00 fee.
> > Typical VCR repair: (maintanence,timing,etc) $49.00 - 25.00 dep. Bal
> > due: 24.00. That customer will go 24.00 tp not lose the VCR and 25.00.
> > They "see" the bal due, folks. Not deceptive, just covering our
expenses.
> > A 27" TV typical bill: 79.00 labor+ 49.00 parts= 128.00 +(6.5% tax)
> > 8.32= $136.32 total. Less 39.00 deposit: 97.32 due.
> > The customer cannot buy a NICE DEPENDABLE WELL BUILT 27" TV for less
> > than a hundred bucks.
> > I've added up all my month's small 25.00 fees on the "turn downs" and
> > they easily paid ,say, my phone bill, or electric,etc in a month.
> > I hear a lot of sad stories out there about cheapo sets driving down the
> > business. Be an honest salesman! Explain truthfully what you know as
> > gospel: Theat customers older set that had a good picture before it went
> > down, and only one failure in the ten years is worth TRYING to save, if
> > possible. The result is a sturdy piece of equipement that will survive
> > until he decides to get an HDTV AFTER the prices drop to more reasonable
> > amount.
> > Just EXPLAIN for five minutes and they usually will see the lifgt.
> > There's always the guy who thinks c**p is just as good as quality
> > items,just less money, no matter what, but that's not a general view. I
> > say, "there's a 5.00 plastic Walmart hand bag, and there's a leather
> > 75.00 hand bag. Both bags that hold the same stuff, but that's where the
> > similarity ends... Paint a word picture!
> > Oh, God, there I go again. Sorry, guys.
> > My 2 cents...
> > BTW I seem to stay swamped with 10-15 yr old sets, many are 20-25". AND
> > FEW RETURNS!. (I'm thorough in shop)
> > Not rich by any means... But busy, and have a few $$$.
> > Phil Bader
> >
> > becyn wrote:
> >
> > >yep, thats about it. At least you can save the money that you might
spend
> on
> > >a gym. ;-)
> > >
> > >Jim McVey
> > >McVey Alltronix
> > >327 Broadway
> > >Newburgh Ny 12550
> > >ph: 845 561 8383
> > >fx: 845 561 9017
> > >Consumer electronics &
> > >computer service.
> > >Factory authorized for
> > >over twenty brands.
> > >----- Original Message -----
> > >From: "Jay" <techassist@xxxxxxxxxxxxxxx>
> > >To: <techassist@xxxxxxxxxxxxx>
> > >Sent: Monday, April 19, 2004 12:46 PM
> > >Subject: [TechAssist] 19 inch portables
> > >
> > >
> > >
> > >
> > >>Hello,
> > >> Just wondering if this applies to most. I used to get a lot of 19
inch
> > >>televisions in for repair monthly. Now I rarely get one a month. Still
> > >>get 25 inch and up but anything smaller seems to be a thing of the
past
> > >>in this area. I guess I will have to lift weights and get in shape for
> > >>the bigger units and stay where the money is for now.
> > >>Jay-Jay's TV
> > >>Clarksburg, WV
> > >>
>
>
>
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