[TechAssist] Dell Demention 2350 tower (XP-Home) no desktop icons]
- From: Phil Bader <tjanphyl@xxxxxxxxxxxxxxx>
- To: "techassist@xxxxxxxxxxxxx" <techassist@xxxxxxxxxxxxx>
- Date: Tue, 24 Aug 2004 12:06:02 -0400
>Subject: Dell Demention 2350 tower (XP-Home) no desktop icons
>
>
>I usually don't do PCs on a regular basis here, but as a courtesty to a
>customer with other damages from shipping.
>I don't think this is shipping related. late model dell tower running
>Windows XP-Home OS.
>Boots up, gets to "welcome" screen.
>Continues on to a photo-collage wallpaper desktop, but not one icon. I
>then can Ctl-Alt-Del and the windows task manager window appears,
>where I can select shut down,restart,etc. Should I get into safemode
>and then select a "last known good point" to set it back to, or do
>defrag,etc.? I am at a loss here.
>Also what key do I hold down at start up to select safe mode?
>Phil Bader
Update:
F8 got me into safemode. I have two options: "Administrator" and "user".
Either I select goes to a black screen (except the "safemode" words in
the four corners). No reaction when I right click mouse.
I can,again "ctl-alt-del" to get the task manager and select restart or
shutdown.
At this point, I imagine the Dell system restore disc (will ask cust.
for it) is the next step?
Phil Bader
>
>--
>
>Philip Bader
>Jan Phyl TV Inc. (estab. 1976)
>3420 Recker Hwy. Winter Haven, Fl. 33880
>Fax (863) 299-8821
>email: tjanphyl@xxxxxxxxxxxxxxx
>
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