In this part of the world 3 of the manufacturers now subcontract installation work and this has resulted in a significant deterioration in service. At commissioning a number of "non-fatal" faults and incomplete work is invariably found and it is virtually impossible to get completion as manufacturer and installer blame each other. (Eg an unfixed manual panel). I would like to introduce a non-performance rebate, but doubt its legality as the community has the use of the signals. I do of course withhold payment, but that gives me a problem with year end expenditure. Has anybody got a successful way of getting signal companies (particularly Peek) to toe the line? Dick ----------------------------------------------------------- A message from the TCUG mailing list. For information about the list visit //www.freelists.org/webpage/tcug