Hi Eleanor,
Thank you for your message, but we've tried taking the
battery out of Carol's phone twice, leaving it for a few
minutes each time, and then putting it back and switching
the phone on. Every time we switch the phone back on, it
freezes at the text welcome screen which appears after the
Nokia tune has played.
Carol thinks that somehow, after she'd uninstalled the US
Samantha, she pressed an incorrect key at some point, and
the phone may be trying to run UK eloquence and vocaliser
Serena at the same time, thus resulting in the phone
crashing when the speech loads.
If anyone else has any Ideas which can help we'd appreciate
it.
Alexander Shannon
