Hi Matthew, Instead of hitting Talks Soft Key 2, just hit Soft Key 2. All the best Steve -----Original Message----- From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Matthew Leach Sent: Monday 10 August 2009 18:50 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Nokia N82 Hello there. When I attempt to take a call on my N82, the ring tone cuts out and the message is diverted to voicemail. I would be grateful if some kind soul could instruct me as to how I can get talks speaking the person's name when I hit "talks + softkey 2" instead of diverting the call to the voicemail. Many thanks. Matty.