Hi Karen, If your friend wants to use the wifi on the bn at Starbucks, Starbucks is not free to use the wifi. At Starbucks that you have to buy a card that it has a special passord before you can use. It also requires your friend to buy a drink before can access the wifi at Starbucks. That's the policy at Starbucks. Maybe your friend can buy a new wireless router at home to get the wifi to hook up. I know that sometimes when wifi at home that it needs to be turn off then unplug and plug it back in that it must wait for at least for 2 to 5 minutes then the wifi will be working good again. Hope this hel you. Scott To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes