[real-eyes] Re: USB ports
- From: "Reginald George" <adapt@xxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Thu, 16 Feb 2012 12:57:15 -0600
They didn't send you a Windows 7 box? I thought you needed it for this
flavor of Docuscribe? I spoke to Juan yesterday at work, and told him of
your woes, but that I figured you might end up keeping it out of
frustration.
-----Original Message-----
From: Suzanne Carleton
Sent: Thursday, February 16, 2012 12:24 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: USB ports
well, they sent me an XP which is a bummer.
Nothing looked out of the ordinary when I looked through USB ports in
device manager. sigh
There are 4 on the front that work, I guess I can make due with that.
Beats dealing with support and a fourth computer to mail back.
On 2/13/12, Mitchell D. Lynn <mlynn@xxxxxxxxx> wrote:
> You well could be right. Since it was new, I suspected that that secondary
> controller wasn't connected. There might even be something in CMOS that
> needs to be changed.
>
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Reginald George
> Sent: Monday, February 13, 2012 12:00 PM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: USB ports
>
> Hi Mitchell,
>
> I know she needs at least 4. 2 for her broad band modem which has no
> Ethernet support, and an external sound card, and 2 for keyboard and
> mouse.
> Each set of ports is on a different controller in Device manager. I, like
> you, suspect a hardware problem, but I was hoping maybe just one of the
> controllers was disabled or not installed properly.
>
> -----Original Message-----
> From: Mitchell D. Lynn
> Sent: Monday, February 13, 2012 11:22 AM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: USB ports
>
> I would think--and I may well be wrong--that if some of the devices are
> working and others are not, that it is more indicative of a hardware issue
> as opposed to a driver or software issue. It is certainly worth checking
> the
> device manager before returning the system. Others have filled in that gap
> for me. I assumed you are on Windows 7, and I haven't used that OS, so
> wasn't sure exactly what steps to give you. Probably similar to XP but
> ....
> Who knows.
>
> On the other side, how many USB ports do you need?
>
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Suzanne Carleton
> Sent: Monday, February 13, 2012 8:39 AM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: USB ports
>
> thanks for all the info. i havent had a chance to look at devices yet.
> I am sooo tired of issues with work computers! I have 3 old and/or dead
> ones
> that need to be sent back! argh!
>
> On 2/13/12, Mitchell D. Lynn <mlynn@xxxxxxxxx> wrote:
>> They may not be connected. For HW questions like this, best if you
>> contact your company's tech support folks.
>>
>>
>> -----Original Message-----
>> From: real-eyes-bounce@xxxxxxxxxxxxx
>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>> On Behalf Of Suzanne Carleton
>> Sent: Sunday, February 12, 2012 6:40 PM
>> To: real-eyes
>> Subject: [real-eyes] USB ports
>>
>> This new work PC has 4 USB ports in the front and 6 in the back.
>> Nothing I plug in the back is registering. Only the front ones seem to
> work.
>> Any ideas as to what might be going on?
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>>
>
>
> --
> Suzanne
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>
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>
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>
>
--
Suzanne
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