In Internet explorer 8 if you press alt d to get to the address bar, then tab down you will find a button called compatibility. When you press it with the space bar it turns into a check box. This loads the page from that point on in Internet Explorer 7 format. You only need do this once. ----- Original Message ----- From: "Kimberly A. Morrow" <morrowka@xxxxxxxxxxxxxxx> To: <real-eyes@xxxxxxxxxxxxx> Sent: Monday, April 04, 2011 4:23 PM Subject: [real-eyes] Re: Fw: xm online player information What is compatibility mode, and is this normally already turned on? Kimberly Morrow, PhD Communications Specialist Message of Hope Ministry 1901 NW Blue Parkway Unity Village, MO 64065-0001 message-of-hope@xxxxxxxxxxxxxxx Phone: 866--421-3066 (Toll-free) Hours: M-Th 7:00 a.m.-4:00 p.m. (CT) -----Original Message----- From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Reginald George Sent: Monday, April 04, 2011 2:00 PM To: real-eyes@xxxxxxxxxxxxx Subject: [real-eyes] Fw: xm online player information Wanted to pass the following on to the list. It's not much help, but better than nothing I guess. Reg Hello everyone, I just came across the following information regarding using the Online XM radio player. Hope this helps: We have received your email with your concerns for the blind and visually impaired customers being able to access and utilize the online player. We are aware of this issue and are working on a more permanent fix to make using the online player user friendly for the blind and visually impaired customers. We are sending documentation on the recommended steps to follow for the current work around on this issue until a more permanent fix can be put in place. Please accept our sincere apologies for any inconveniences and frustrations this may have caused. Below are our interim recommendations for the visually impaired to use the Internet Radio player until a more permanent fix can be put in place. These recommendations are based upon testing using JAWS 12 software program. Overall IE7 works MUCH better than IE8, we suggest that the customer turn on the "Compatibility Mode" option (in Tools drop down) if using IE8. JAWS does read flash elements, just not the best when using IE8 (again, turning on compatibility mode will fix this). Recommended Steps: 1. Click "Listen Online", wait for page to fully load 2. There may be a Security Warning dialog box, click spacebar for yes 3. Tab once, JAWS will say "Tab, Edit - Type and text", this will place them in the Username Box 4. Enter username, tab again to get to Password Box 5. JAWS will say "Password edit - Type and text", enter Password, hit Enter 6. Player will load. **If username / password is incorrect, the overlay for "Wrong UserName or Password!" DOES NOT get read aloud. Follow next step. 7. Tabbing ONCE will take user to the "Help & Support" link, it will say "Help & Support", if this is not read aloud after tabbing, refer to step #6, there is probably a username/password issue. Best bet is to Alt+F4 and try again. 8. If "Help & Support" is heard, hit the tab key ONLY ONCE MORE. Should say "Eleven edit "may say channel number", Type and text.", from here you can type in a channel number. HIT ENTER 9. Player will play. 10. To change channel numbers, it is a little difficult. You cannot simply hit the backspace. They will tab once again and be taken to "Unlabeled 14 button", press the up arrow key 6 times to cycle back to be able to edit the channel number. Other notables as they tab through: . Unlabeled 14 button is "More Info" icon - does work if you hit Enter, pressing the down arrow key will get them to this information. . Unlabeled 16 button is "Buy" icon - DOES NOT work if you hit Enter . 20 graphic 20 is "Share" icon - DOES NOT work if you hit Enter . 22 graphic 22 is "Add to Favorites" icon - DOES NOT work if you hit Enter To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes