[real-eyes] Fw: [CCB-L] Re: Fw: [HeartlandGDU] Unacceptable denial of access with guide dog to paratransit in KC, January 11
- From: "Terrie Arnold" <tanderson3@xxxxxxxxx>
- To: <First-Steps@xxxxxxxxxxxxxxxx>, <real-eyes@xxxxxxxxxxxxx>, <HeartlandGDU@xxxxxxxxxxxxxxx>
- Date: Mon, 12 Jan 2009 17:43:06 -0600
----- Original Message -----
From: "Roger D. Petersen"
<petersen@xxxxxxxxx>
To: <ccb-l@xxxxxxxxxxxxxxxx>
Sent: Monday, January 12, 2009
5:32 PM
Subject: [CCB-L] Re: Fw:
[HeartlandGDU] Unacceptable denial
of access with guide dog to
paratransit in KC, January 11
>
> Kansas City is a Federal
> Regional Headquarters City.
> That means that
> there is a regional office of
> the Federal Transit
> Administration
> there with a representative of
> their Office of Civil Rights. I
> would
> go there and talk to them.
>
> Roger
>
> At 03:27 PM 1/12/2009, you
> wrote:
>
>
>>I believe the first coarse of
>>action here would need to be a
>>complaint to
>>whatever city agency oversees
>>these contracts. Does Kansas
>>City having
>>something akin to a civil rights
>>commission? I would also
>>contact DREDF for
>>guidance.
>>
>>I believe I would forward your
>>concerns to the KC Mayor's
>>office as well,
>>with CC to local media outlets.
>>
>>
>>
>>-----Original Message-----
>>From: CCB-L@xxxxxxxxxxxxxxxx
>>[mailto:CCB-L@xxxxxxxxxxxxxxxx]
>>On Behalf Of
>>Terrie Arnold
>>Sent: Monday, January 12, 2009
>>2:03 PM
>>To: CCB-L@xxxxxxxxxxxxxxxx
>>Subject: [CCB-L] Fw:
>>[HeartlandGDU] Unacceptable
>>denial of access with guide
>>dog to paratransit in KC,
>>January 11
>>
>>
>>----- Original Message -----
>>From: Terrie Arnold
>><mailto:tanderson3@xxxxxxxxx>
>>To: First-Steps@xxxxxxxxxxxxxxxx
>>Sent: Monday, January 12, 2009
>>3:59 PM
>>Subject: Fw: [HeartlandGDU]
>>Unacceptable denial of access
>>with guide dog to
>>paratransit in KC, January 11
>>
>>
>>----- Original Message -----
>>From: Sheila Styron
>><mailto:sheilastyron@xxxxxxxxxxxxx>
>>To: leadership@xxxxxxx
>>Cc: heartlandgdu@xxxxxxxxxxxxxxx
>>Sent: Monday, January 12, 2009
>>3:15 PM
>>Subject: [HeartlandGDU]
>>Unacceptable denial of access
>>with guide dog to
>>paratransit in KC, January 11
>>
>>
>>Yesterday, a gentleman who works
>>a guide dog here in Kansas City
>>was denied
>>access on a paratransit trip.
>>Since January 1, paratransit on
>>which many
>>depend has been highly
>>ineffectual with clients being
>>cut off, picked up
>>late or not picked up at all. I
>>don't personally use the service
>>much, but I
>>have heard from many where I
>>work part time that nothing's
>>going well since
>>a new system was put into place
>>at the beginning of 20009.
>>Besides being
>>refused a ride, the driver
>>almost ran over the gentleman
>>and his guide dog
>>in her effort to leave the
>>location. The client felt the
>>cab brushing
>>against him and had to jump out
>>of the way pulling his dog with
>>him to avoid
>>being hit. The police were of no
>>assistance when contacted,
>>claiming they
>>could do nothing since the
>>handler or dog hadn't actually
>>been struck.
>>During a phone call related to
>>trying to resolve this
>>situation, a highly
>>placed staffer asked the handler
>>if he would consider leaving his
>>dog at
>>home for a day. I am sure by now
>>that you are all getting the
>>picture. My
>>questions are these. What are
>>the most effective steps to take
>>to remedy
>>this situation? An internal
>>complaint is next to meaningless
>>in a system so
>>broken. Beyond company owners
>>and management, how responsible
>>is the city
>>for the appropriate delivery of
>>paratransit services? When
>>filing a
>>complaint with the Department of
>>Transportation, can both the
>>systemic and
>>individual transgressions be
>>submitted together, or should
>>the various
>>aspects of this case be
>>approached separately? I thought
>>about just asking a
>>couple on this list for private
>>input, then decided to mine the
>>group's
>>wisdom on this one. Thanks in
>>advance for whatever direction
>>and suggestions
>>for appropriate and effective
>>action you can provide.
>>
>>Sheila Styron
>>Kansas City
>>816-896-6552
>>sheilastyron@xxxxxxxxxxxxx
>><mailto:sheilastyron%40everestkc.net>
>>
>>
>>
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