[real-eyes] Fw: [CCB-L] Fw: [HeartlandGDU] Unacceptable denial of access with guide dog to paratransit in KC, January 11
- From: "Terrie Arnold" <tanderson3@xxxxxxxxx>
- To: <HeartlandGDU@xxxxxxxxxxxxxxx>, <First-Steps@xxxxxxxxxxxxxxxx>, <real-eyes@xxxxxxxxxxxxx>
- Date: Mon, 12 Jan 2009 17:37:12 -0600
----- Original Message -----
From: "Dave McElroy WA6BEF"
<dave@xxxxxxxxxxxxx>
To: <ccb-l@xxxxxxxxxxxxxxxx>;
"'Terrie Arnold'"
<tanderson3@xxxxxxxxx>
Sent: Monday, January 12, 2009
5:27 PM
Subject: RE: [CCB-L] Fw:
[HeartlandGDU] Unacceptable denial
of access with guide dog to
paratransit in KC, January 11
>I believe the first coarse of
>action here would need to be a
>complaint to
> whatever city agency oversees
> these contracts. Does Kansas
> City having
> something akin to a civil rights
> commission? I would also
> contact DREDF for
> guidance.
>
> I believe I would forward your
> concerns to the KC Mayor's
> office as well,
> with CC to local media outlets.
>
>
>
> -----Original Message-----
> From: CCB-L@xxxxxxxxxxxxxxxx
> [mailto:CCB-L@xxxxxxxxxxxxxxxx]
> On Behalf Of
> Terrie Arnold
> Sent: Monday, January 12, 2009
> 2:03 PM
> To: CCB-L@xxxxxxxxxxxxxxxx
> Subject: [CCB-L] Fw:
> [HeartlandGDU] Unacceptable
> denial of access with guide
> dog to paratransit in KC,
> January 11
>
>
> ----- Original Message -----
> From: Terrie Arnold
> <mailto:tanderson3@xxxxxxxxx>
> To: First-Steps@xxxxxxxxxxxxxxxx
> Sent: Monday, January 12, 2009
> 3:59 PM
> Subject: Fw: [HeartlandGDU]
> Unacceptable denial of access
> with guide dog to
> paratransit in KC, January 11
>
>
> ----- Original Message -----
> From: Sheila Styron
> <mailto:sheilastyron@xxxxxxxxxxxxx>
> To: leadership@xxxxxxx
> Cc: heartlandgdu@xxxxxxxxxxxxxxx
> Sent: Monday, January 12, 2009
> 3:15 PM
> Subject: [HeartlandGDU]
> Unacceptable denial of access
> with guide dog to
> paratransit in KC, January 11
>
>
> Yesterday, a gentleman who works
> a guide dog here in Kansas City
> was denied
> access on a paratransit trip.
> Since January 1, paratransit on
> which many
> depend has been highly
> ineffectual with clients being
> cut off, picked up
> late or not picked up at all. I
> don't personally use the service
> much, but I
> have heard from many where I
> work part time that nothing's
> going well since
> a new system was put into place
> at the beginning of 20009.
> Besides being
> refused a ride, the driver
> almost ran over the gentleman
> and his guide dog
> in her effort to leave the
> location. The client felt the
> cab brushing
> against him and had to jump out
> of the way pulling his dog with
> him to avoid
> being hit. The police were of no
> assistance when contacted,
> claiming they
> could do nothing since the
> handler or dog hadn't actually
> been struck.
> During a phone call related to
> trying to resolve this
> situation, a highly
> placed staffer asked the handler
> if he would consider leaving his
> dog at
> home for a day. I am sure by now
> that you are all getting the
> picture. My
> questions are these. What are
> the most effective steps to take
> to remedy
> this situation? An internal
> complaint is next to meaningless
> in a system so
> broken. Beyond company owners
> and management, how responsible
> is the city
> for the appropriate delivery of
> paratransit services? When
> filing a
> complaint with the Department of
> Transportation, can both the
> systemic and
> individual transgressions be
> submitted together, or should
> the various
> aspects of this case be
> approached separately? I thought
> about just asking a
> couple on this list for private
> input, then decided to mine the
> group's
> wisdom on this one. Thanks in
> advance for whatever direction
> and suggestions
> for appropriate and effective
> action you can provide.
>
> Sheila Styron
> Kansas City
> 816-896-6552
> sheilastyron@xxxxxxxxxxxxx
> <mailto:sheilastyron%40everestkc.net>
>
>
>
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