Hi Brent, I would say that this is the problem, but also that you should talk to FS Tech support. Jim Jim Homme, Usability Services, Phone: 412-544-1810. Skype: jim.homme Internal recipients, Read my accessibility blog<http://mysites.highmark.com/personal/lidikki/Blog/default.aspx>. Discuss accessibility here<http://collaborate.highmark.com/COP/technical/accessibility/default.aspx>. Accessibility Wiki: Breaking news and accessibility advice<http://collaborate.highmark.com/COP/technical/accessibility/Accessibility%20Wiki/Forms/AllPages.aspx> From: programmingblind-bounce@xxxxxxxxxxxxx [mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of Brent Neal Sent: Monday, May 24, 2010 1:48 PM To: program-l@xxxxxxxxxxxxx; programmingblind@xxxxxxxxxxxxx Subject: JAWS remote access I now work on the data warehouse team as a programmer. I am trying to get set up so I can take my turn on call and remote from my home computer to my work computer. We purchased the JAWS remote access program and set it up. I can now get to my work computer from my home computer but it clips the words in the start up menu and on the desktop and other programs. We are using cisco vpn and are not allowed to use the windows vpn. Does JAWS work with the Cisco vpn or is this the problem? Does anyone know what the problem might be? It is bad enough that it is almost not workable. Brent Neal 140 E 300 S Salt Lake City, UT 84111 Programmer Phone: 801.526.9797 Email: bneal@xxxxxxxx<mailto:bneal@xxxxxxxx> ________________________________ This e-mail and any attachments to it are confidential and are intended solely for use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not keep, use, disclose, copy or distribute this e-mail without the author's prior permission. The views expressed in this e-mail message do not necessarily represent the views of Highmark Inc., its subsidiaries, or affiliates.