It works with Cisco vpn. I have run into the word clipping problem in some cases. You may want to check the following: 1. The remote jaws is not set up to use the virtual synth - the one that uses the synth on your local machine to produce the audio output. You are probably instead using the regular eloquence tts on the remote machine and need to get the heavy remotely produced audio. 2. How do you start jaws on the remote machine? are you sure that it is the remote jaws or is the regular jaws that starts up on the remote machine (- again sending the heavy remote audio instead of virtual synth data)? 3. What OS are you running on the remote machine? In case of some server OS versions or in some VMWare hosted versions, hardware graphics acceleration is turned off by default. You may need to turn that on in the display properties in control panel. 4. What bandwidth do you have? Can you try the remote machine from a computer that can connect over significantly higher bandwidth and see if the problem persists? And finally, FS tech support should be able to help you with this. -Manish From: programmingblind-bounce@xxxxxxxxxxxxx [mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of Young Choi Sent: Thursday, May 27, 2010 10:02 AM To: programmingblind@xxxxxxxxxxxxx Subject: Re: JAWS remote access I think above answers were correct. BTW Cisco VPN is not a problem for using remote Jaws. My guess is that you're using regular Jaws from remote computer. What happen is that you need to start Jaws after you connect your work computer remotely. When you make focus on Jaws, it should say "Remote Jaws". HTH, Young ----- Original Message ----- From: Homme, <mailto:james.homme@xxxxxxxxxxxx> James To: programmingblind@xxxxxxxxxxxxx Sent: Monday, May 24, 2010 11:24 AM Subject: RE: JAWS remote access Hi Brent, I would say that this is the problem, but also that you should talk to FS Tech support. Jim Jim Homme, Usability Services, Phone: 412-544-1810. Skype: jim.homme Internal recipients, Read my <http://mysites.highmark.com/personal/lidikki/Blog/default.aspx> accessibility blog. Discuss <http://collaborate.highmark.com/COP/technical/accessibility/default.aspx> accessibility here. Accessibility <http://collaborate.highmark.com/COP/technical/accessibility/Accessibility%2 0Wiki/Forms/AllPages.aspx> Wiki: Breaking news and accessibility advice From: programmingblind-bounce@xxxxxxxxxxxxx [mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of Brent Neal Sent: Monday, May 24, 2010 1:48 PM To: program-l@xxxxxxxxxxxxx; programmingblind@xxxxxxxxxxxxx Subject: JAWS remote access I now work on the data warehouse team as a programmer. I am trying to get set up so I can take my turn on call and remote from my home computer to my work computer. We purchased the JAWS remote access program and set it up. I can now get to my work computer from my home computer but it clips the words in the start up menu and on the desktop and other programs. We are using cisco vpn and are not allowed to use the windows vpn. Does JAWS work with the Cisco vpn or is this the problem? Does anyone know what the problem might be? It is bad enough that it is almost not workable. Brent Neal 140 E 300 S Salt Lake City, UT 84111 Programmer Phone: 801.526.9797 Email: bneal@xxxxxxxx _____ This e-mail and any attachments to it are confidential and are intended solely for use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not keep, use, disclose, copy or distribute this e-mail without the author's prior permission. The views expressed in this e-mail message do not necessarily represent the views of Highmark Inc., its subsidiaries, or affiliates.