Hi GMan, When I was talking to HP Tech support we changed the setting from .tif to .jpg...there was no way to change it to .doc....but she remarked that in tif & jpg it was set to the lowest level which as I recall was 300 dpi. When I took his laptop to my home, used my HP all-in-one to scan a document as well as a picture & sent them from his computer to mine it worked within seconds. That's what lead me to believe it must be that particular HP unit or perhaps that model that was the problem. But no matter what, the tech & supervisor still said it was not their concern. I did not see Don's response to my post (more than likely I over looked it). Do you have any recommendations as to a good brand for scanning /copying? Thank you, Jan ----- Original Message ----- From: "GMan" <gman.pctt@xxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Tuesday, January 01, 2008 1:52 AM Subject: -=PCTechTalk=- Re: Recommedation on printers Jan, In addition to what Don has already said, I'm really curious as to the size the file you're trying to add to the email. It could very well be that your scanning program is set to save it at too high a resolution. Also, what program are you using to accept these scans? I can assume that it's the one that came with the scanner, but I'm sure you know what they say about assumptions. lol I'd also like to point out that, assuming you're able to get the image down to a more reasonable size, one should never send larger attachments (anything over 250KB) without first warning the recipient first. Some folks still pay by the hour for their internet time and a huge post could really get them steamed. :O) Peace, GMan --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To unsubscribe or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx ---------------------------------------------------------------