-=PCTechTalk=- Re: Question Re: WinVista Laptop

Try booting in safe mode.  Doubtful, but might give some ideas based on how 
or if it boots.

Re-boot to the boot menu and try one or more of the diagnostic boots... 
especially the one that lets you to allow or skip each step in the boot 
process.  Might take a long time, but you will see every command in the boot 
sequence and might see something that does not look right... such as the 
command that starts windows explorer.

If you are within the return policy time limits, return it to the store 
where you bought it.

If not, check your user manual for the number to call for warranty service 
and/or tech support.

If not in warranty, use the system recovery disk (or partition) to repair or 
re-install the OS.

Hope one of these ideas helps.

Don




----- Original Message ----- 
From: "Paula" <biggmamma5@xxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Wednesday, August 29, 2007 2:14 PM
Subject: -=PCTechTalk=- Question Re: WinVista Laptop


> We have a new laptop w/Windows Vista OS.  A few days ago whenever we'd go 
> to start up, a pop-up would appear saying "Windows Explorer is not 
> working".  It then tries to restart & the same message appears again & 
> again.  Naturally, I cannot do anything or go anywhere online etc because 
> Windows Explorer never loads.   Anyone have any ideas that might help me? 
> Thank you,  Paula

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