-=PCTechTalk=- Question Re: WinVista Laptop

We have a new laptop w/Windows Vista OS.  A few days ago whenever we'd go to 
start up, a pop-up would appear saying "Windows Explorer is not working".  It 
then tries to restart & the same message appears again & again.  Naturally, I 
cannot do anything or go anywhere online etc because Windows Explorer never 
loads.   Anyone have any ideas that might help me?   Thank you,  Paula
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