[pchelpers] Re: Hard-drive hiccup

Hi PcCowboy,

Tuesday, June 20, 2006, 8:13:46 AM, you wrote:

P> I took it out and hooked it in my computer. My computer sees it.
P> I ran the WD diagnostic for Dos and got the error code 0007.
P> That is something to do with the SMART.

P> What caused this strange problem? Should we trust this drive?

According to this page, they recommend replacing the drive:
http://support.wdc.com/techinfo/general/errorcodes.asp
Error code 7 is near the bottom of the first table.

Personally, I would tend to pay closer attention to SMART errors, even
if wiping the drive causes the error to go away.


P> How can I return it for a RMA without any errors codes to report?

That's called "don't touch it, you'll break it". :)  This should not
be an issue, though, since it is your prerogative to want to wipe the
drive of any personal data before shipping it back.

If I recall right, SMART keeps a history of events, so they'll be able
to see that there was a problem, and won't have to take your word for
it.

-- 
Scott.



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