Hi John Please put at least one empty line between quoted parts and your answer, otherwise it's hard to find your answer. >> I don't get that message, so it's not any kind of exotic special plugin >> because i have only the most common ones. Looks like you need to install >> Flash Player. Did you test the most common plugins at the beginning of >> the page i sent? >> >> http://kb.mozillazine.org/Testing_plugins > I tried, but the results were inconclusive. It wasn't clear whether the > plugins/or lack of caused a problem or if something else did. What happened? To fix most problems in any program, simply uninstall and reinstall the program: http://kb2.adobe.com/cps/141/tn_14157.html