Hi Pen As you can see in your untouched (forwarded) message below, you're also good at quoting unnecessary parts and at creating chaos by making it hard to find your reply :-) Please change your settings so that Outlook clearly indicates which part is quoted and which is your answer: Tools, Options, Email Options, When replying to a message: prefix each line of the original message with > (the standard greater-than sign understood by all email programs) (more info: http://www.slipstick.com/mail1/quote.htm and http://blog.loftninjas.org/2008/08/14/making-outlook-2007-quote-responsibly/) -------- Original Message -------- Subject: [pchelpers] Re: Dist format or disk eraser utility Date: Tue, 2 Nov 2010 13:34:45 -0400 From: Penelope Wallace <penpal70@xxxxxxx> Reply-To: pchelpers@xxxxxxxxxxxxx To: <pchelpers@xxxxxxxxxxxxx> Penelope I originally asked for a format program to erase the drive. Instead I was told to restore the PC. John said I needed the DVD to do this. Now charity. Psychiatrist try to correct alternate life style. That is not the patient intention. The building management will take care of the pc. They put down dying animals. HOW DO I REMOVE THE OS AND TRASH? Signature on file HOW DO I REMOVE THE OS AND TRASH? Please explain this question.