[pchelpers] Re: Canon printer problems
- From: Jackie McBride <abletec@xxxxxxxxx>
- To: pchelpers@xxxxxxxxxxxxx
- Date: Thu, 4 Nov 2010 07:55:00 -0700
Re-Na:
The absolute 1st thing to do in a situation like this is a printer
self-test. Since each model varies, I can't tell u how to do that &
refer u to your printer's documentation. This takes the computer
hardware entirely out of the equation. If the printer/scanner does not
work under these circumstances, it's likely stuffed. If it does, then
we know that it's either the cable, the drivers, or other
connectivity/communication issues w/the computer that's the problem.
Sometimes the nozzles on these print cartridges clog &/or dry up. I
had 1 case where I was troubleshooting printer problems w/a brand new
printer. Turns out cartridges had been left too long in the warehouse
& dried out. Do the self test. Usually it's pressing both buttons on
the printer simultaneously, but, again, consult your printer docs.
Gl.
On 11/4/10, Re-Na Hanson <rena.hanson@xxxxxxxxx> wrote:
> (I sent this but did not see it show up so I am sending again.)
> My personal favorite printer is having some issues.
> Canon pixma mp500 multipurpose
>
> 1.) Recently the black quit working.
> The cartridge was not even near being empty. I did install a new
> cartridge. Did not fix the problem.
>
> I ran a quick print head clean. Did not help.
> I ran the thorough one that uses lots of ink.
> It DOES show black on that one. But it did not fix the problem.
>
> I did a test printing out something in black, and you can see that the page
> has been printed on, but just a faint faint light gray hue is on the page
> where some of the typing should be, cannot detect contents of the page.
>
> 2.) The 'copier' wasn't working all of a sudden either. Put in a page to
> 'copy' and it came out blank. I think it looked the same, with just a hint
> that something had been printed on the page. <that was last week>
>
> 3.) The scanner wasn't working. It was last week and I forget the error
> but basically it could not read anything and gave me an error.
>
> Mind you, the printer went from 'working correctly' to all the above quite
> suddenly.
>
> The computer it is hooked up to is running windows xp.
> Today I deleted or uninstalled the printer and printer drivers in add/remove
> programs. I then let it detect new hardware. Got the printer back working
> and did some tests. Had some strange results.
>
> A.) I took a page of text, and randomly choose to put some paragraphs in
> different colors. The colors printed, the black did not.
> When I printed a 'selection' in black, nope, doesn't print.
>
> B.) Ok, next I did a 'copy' test. I put in something small and only part
> of it 'copied'/ printed.
> So then I put in a full page to copy. The good news, I did get some black
> to print.
> But, here was a another problem. Take a piece of paper, and draw a line
> down the middle and also a horizontal line across the center. That gives
> you 4 squares on the page. Looking at it in portrait mode, the upper left
> square is the only thing that printed of the whole page when I clicked
> 'copy'. <strange!>
>
> C.) Scan test. I scanned a page and said to save it on my pc as a pdf.
> That wasn't working last week but apparently after reinstalling the printer
> that is working. I saw the document on the computer. Yeah.
> <Not that I can print it, it is black and white>.
>
>
> What else can I do to trouble shoot these glitches, #1 and #2?
> My guess is I will have to replace my print head.
>
> Re-Na Hanson
>
>
>
>
>
>
--
Change the world--1 deed at a time
Jackie McBride
Scripting Classes: http://jawsscripting.lonsdalemedia.org
homePage: www.abletec.serverheaven.net
For technophobes: www.technophoeb.com
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