RE: how good is oracle tech support?
- From: DENNIS WILLIAMS <DWILLIAMS@xxxxxxxxxxxxx>
- To: "'oracle-l@xxxxxxxxxxxxx'" <oracle-l@xxxxxxxxxxxxx>
- Date: Tue, 6 Apr 2004 08:59:01 -0500
Ryan -
Sorry about the false send - laptop issues.
I have found that quality is overall excellent, but a lot depends on how
you phrase your TAR. It is not unusual for you to get a first line person
until you can spell out the seriousness of your request.
Offhand I would say that worrying about plan table locations sounds like
a trivial request.
Dennis Williams
DBA
Lifetouch, Inc.
dwilliams@xxxxxxxxxxxxx
-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx]On Behalf Of ryan.gaffuri@xxxxxxx
Sent: Tuesday, April 06, 2004 8:55 AM
To: oracle-l@xxxxxxxxxxxxx
Subject: how good is oracle tech support?
I typically get a copy and paste when I open a non-trivial TAR. I then have
to push them to get real support. The latest thing they told me is that the
PLAN_TABLE needs to be in each user that wants to use it.
I know this isn't correct. It's on asktom. I use a global temp table in a
DBA account and grant privileges on it to everyone.
anyone else have problems with tech support?
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