Comments below > -----Original Message----- > From: mark.powell@xxxxxxx=20 > Sent: 06 April 2004 15:32 > To: mark.powell@xxxxxxx; oracle-l@xxxxxxxxxxxxx > Subject: RE: how good is oracle tech support? >=20 >=20 > There are two ways to look at a "trivial request": >=20 > 1- You should not need to open a tar to find the answer >=20 > 2- Oracle support should never provide a wrong answer on so=20 > basic a request >=20 > Dennis's point on how problems are phrased in iTAR's is very=20 > important in my > experience. My pet peeve is when I suspect that the assigned=20 > analyst is > just stalling and responds with a request for information of=20 > questionable > value to the problem. The more clearly you word the problem=20 > and the more > query results you can post that demonstrate the problem and related > information the better. On the other hand I considered this question clear, and the information is = not readily apparent from the DataGuard maniual - I was looking in the wron= g place. I think the initial response exemplifies that sometimes you need t= o ask the question 2 or 3 times to get a decent response. Yes it is a simpl= e query - but getting confirmation from support that our DR solution is sup= ported seemed sort of important ### Detailed Problem Statement: ### Under 8i Standard Edition creation and maintenance of a standby database=20 manually was supported. Is this functionality still available and supported= under 9i Release 2 Std Edition or is DataGuard/Standby now available only = to EE=20 customers?=20 14-AUG-03 08:48:09 TAR has been assigned to an analyst -- Sending email.=20 14-AUG-03 09:00:32 The DataGuard is available only with Oracle9i Enterprise Edition. For more informations please read: NOTE:165296.1 - Upgrading to 9i with Standby Database in place Regards, Name withheld to protect the guilty.=20 Niall Litchfield Oracle DBA Audit Commission +44 117 975 7805=20 ********************************************************************** This email contains information intended for the addressee only. It may be confidential and may be the subject of legal and/or professional privilege. Any dissemination, distribution, copyright or use of this communication without prior permission of the sender is strictly prohibited. ********************************************************************** ---------------------------------------------------------------- Please see the official ORACLE-L FAQ: http://www.orafaq.com ---------------------------------------------------------------- To unsubscribe send email to: oracle-l-request@xxxxxxxxxxxxx put 'unsubscribe' in the subject line. -- Archives are at //www.freelists.org/archives/oracle-l/ FAQ is at //www.freelists.org/help/fom-serve/cache/1.html -----------------------------------------------------------------