RE: Vendors supporting patch levels

  • From: "Bob Murching" <bob_murching@xxxxxxxxx>
  • To: <brian.peasey@xxxxxxxxx>, "'Oracle-L'" <oracle-l@xxxxxxxxxxxxx>
  • Date: Wed, 19 Oct 2005 13:34:36 -0400

Depends a lot on the specific release in question.

My experience has been that support generally is good so long as the major
release is under support.  If the TAR identifies a bug that's fixed in a
later patchset, however, requesting backports can be a challenge.  That
rarely is a hill I want to die on, and I find that staying with the more
recent patchsets (perhaps not every single one but every 3rd patchset
depending on community feedback) is the path of least resistance. 

-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx]
On Behalf Of BP
Sent: Wednesday, October 19, 2005 12:44 PM
To: Oracle-L
Subject: Re: Vendors supporting patch levels

Thanks everyone.

I've haven't opened any TAR's yet but can anyone tell me how Oracle Support
reacts when reqeusting help with an unpatched server?

Brian
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