From what I can find this is usually an authentication issue. What does your tns file or sqlnet.ora have under sqlnet.authentication servers. On Tue, Sep 20, 2011 at 12:32 PM, Rusnak, Al A CTR (US) DeCA HQ CI < george.rusnak.ctr@xxxxxxxx> wrote: > PLEASE, need help... > > Oracle version 10.2.5 on HP-UX B.11.11 > > User called about 2 hours ago. They cannot connect to their test > instance. We found all instances were affected with the ORA-12699, tried > everything we could think of and finally bounced the host. > > Went to restart a databases: > > tbcsdb01:oracle:/opt/oracle/dba>sqlplus /nolog > > SQL*Plus: Release 10.2.0.5.0 - Production on Tue Sep 20 13:05:00 2011 > > Copyright (c) 1982, 2010, Oracle. All Rights Reserved. > > SQL> spool /opt/oracle/dba/startupdb > SQL> connect / as sysdba > ERROR: > ORA-12699: Native service internal error > ----------------------------------------------------------------- > > No help on MetaLink that I could find. > No help on GOOGLE. Just found: turn tracing on and call Oracle Support. > > How do turn tracing on when u cannot even CONNECT??? > > There are 18 test instances that are down. 2 instances started back up > but they are Oracle version 9 > > ANY SUGGESTIONS... > > TIA > > > Al Rusnak > Database Administrator > ManTech International Corporation > Fort Lee, Virginia > Phone: 804.734.8000 ex. 48210 > Email: george.rusnak.ctr@xxxxxxxx > > > > -- > //www.freelists.org/webpage/oracle-l > > > -- Andrew W. Kerber 'If at first you dont succeed, dont take up skydiving.' -- //www.freelists.org/webpage/oracle-l