ORA-12699

PLEASE, need help...

Oracle version 10.2.5 on HP-UX  B.11.11

User called about 2 hours ago. They cannot connect to their test
instance. We found all instances were affected with the ORA-12699, tried
everything we could think of and finally bounced the host. 

Went to restart a databases:

tbcsdb01:oracle:/opt/oracle/dba>sqlplus /nolog

SQL*Plus: Release 10.2.0.5.0 - Production on Tue Sep 20 13:05:00 2011

Copyright (c) 1982, 2010, Oracle.  All Rights Reserved.

SQL> spool /opt/oracle/dba/startupdb
SQL> connect / as sysdba
ERROR:
ORA-12699: Native service internal error
-----------------------------------------------------------------

No help on MetaLink that I could find. 
No help on GOOGLE. Just found: turn tracing on and call Oracle Support.

How do  turn tracing on when u cannot even CONNECT???

There are 18 test instances that are down. 2 instances started back up
but they are Oracle version 9 

ANY SUGGESTIONS...

TIA


Al Rusnak
Database Administrator
ManTech International Corporation
Fort Lee, Virginia
Phone: 804.734.8000  ex. 48210
Email: george.rusnak.ctr@xxxxxxxx 



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