RE: How do you rotate OEM 12c paging different DBAs on the team....
- From: "Cunningham, Mike" <mcunningham@xxxxxxxxxxxxxx>
- To: Chris Grabowy <cgrabowy@xxxxxxxxx>, 'ORACLE-L' <oracle-l@xxxxxxxxxxxxx>
- Date: Mon, 14 Apr 2014 13:44:22 -0700
Yes, everyone get’s CRITICAL alerts. We are all considered prod DBA’s. If we
get a text message it is usually something that needs attentions so one of us
will get up and, at least, check to make sure someone is taking care of the
issue. Just 2 weeks ago one of the DBA’s on vacation texted me to double check
that I was looking into a CRITICAL alert (blocking lock). I told him to
concentrate on vacation ☺, but that’s how the life of a DBA goes sometimes.
In bigger shops I understand there is a more formal procedure, but we have just
3 DBA’s and our communication is really good. So far, we have never had an
issue where something was not addressed.
Michael Cunningham
Senior Database Administrator
The Doctors' Company
707.226.0221 - desk
707.337.0184 - cell
From: Chris Grabowy [mailto:cgrabowy@xxxxxxxxx]
Sent: Monday, April 14, 2014 1:30 PM
To: Cunningham, Mike; 'ORACLE-L'
Subject: RE: How do you rotate OEM 12c paging different DBAs on the team....
Thanks Michael.
So this is more or less what we are doing too.
How do you handle after hours support? Does everyone get a CRITICAL text at
midnight and then….?
Thanks,
Chris
From: Cunningham, Mike [mailto:mcunningham@xxxxxxxxxxxxxx]
Sent: Monday, April 14, 2014 4:12 PM
To: cgrabowy@xxxxxxxxx<mailto:cgrabowy@xxxxxxxxx>; 'ORACLE-L'
Subject: RE: How do you rotate OEM 12c paging different DBAs on the team....
We use two layers of alerts setup like this.
1) WARNINGS get emails sent to all DBA’s. The on-call DBA should be
checking emails. There are times when the on-call DBA may need to step away
and asks another to watch his back and that is why we all get the emails. The
subject line is formatted to make easy sorting. This might be something like
filesystem >= 85%.
2) CRITICAL alerts send text messages to all DBA’s. This is valuable
because my phone is sent to silent for emails, but makes an obnoxious sound for
text messages and I will pay attention to them. Regardless of on-call or not
our team will communicate and figure out who is attending to the alert so we
know someone is on it. This is something like blocking locks, filesystem >=
95%, etc. In our environment if we get a text there will also be an email with
more detailed information.
Michael Cunningham
Senior Database Administrator
The Doctors' Company
707.226.0221 - desk
707.337.0184 - cell
From: oracle-l-bounce@xxxxxxxxxxxxx<mailto:oracle-l-bounce@xxxxxxxxxxxxx>
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Chris Grabowy
Sent: Monday, April 14, 2014 12:44 PM
To: 'ORACLE-L'
Subject: How do you rotate OEM 12c paging different DBAs on the team....
We are in the middle of setting up OEM 12c. I setup a separate Incident Rule
set for the production group and critical alerts.
I am thinking about setting up a different OEM user whose email is the texting
addresses of the DBA team.
We do not carry a pager but we have corporate Blackberrys. So I am trying to
determine how we would rotate who receives the page dependent on who is on call.
So I am wondering what other sites do? Any pointers? Links? Ideas?
TIA.
Chris
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