RE: How do you rotate OEM 12c paging different DBAs on the team....
- From: "Patterson, Joel" <jpatterson@xxxxxxxxxx>
- To: "mcunningham@xxxxxxxxxxxxxx" <mcunningham@xxxxxxxxxxxxxx>, "cgrabowy@xxxxxxxxx" <cgrabowy@xxxxxxxxx>, 'ORACLE-L' <oracle-l@xxxxxxxxxxxxx>
- Date: Mon, 14 Apr 2014 16:15:34 -0400
Nice idea,
For phones:
I have been 24/7 for years, so I don’t rotate at the moment, but in the past I
found that two weeks on, and Wed to Wed to work great, especially around
holidays. And it’s a lot longer before it comes around again.
The person going ‘off’ call could be responsible for forwarding the number to
the next DBA’s phone on Wed morning.
So many Holidays fall on Monday and Friday, that it makes it hard to schedule a
three day weekend vacation.
If you physically ‘hand’ a phone to the next DBA, you would virtually have to
do it on a weekday, and Monday holidays make it so that can’t happen.
You can ‘forward’ a number to next DBA phone – and it would not matter if it is
Friday, Saturday, Sunday or Monday… but who even wants to make sure they are up
every Sat morning to forward it.
Well, that’s my Ç.02
From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Cunningham, Mike
Sent: Monday, April 14, 2014 4:12 PM
To: cgrabowy@xxxxxxxxx; 'ORACLE-L'
Subject: RE: How do you rotate OEM 12c paging different DBAs on the team....
We use two layers of alerts setup like this.
1) WARNINGS get emails sent to all DBA’s. The on-call DBA should be
checking emails. There are times when the on-call DBA may need to step away
and asks another to watch his back and that is why we all get the emails. The
subject line is formatted to make easy sorting. This might be something like
filesystem >= 85%.
2) CRITICAL alerts send text messages to all DBA’s. This is valuable
because my phone is sent to silent for emails, but makes an obnoxious sound for
text messages and I will pay attention to them. Regardless of on-call or not
our team will communicate and figure out who is attending to the alert so we
know someone is on it. This is something like blocking locks, filesystem >=
95%, etc. In our environment if we get a text there will also be an email with
more detailed information.
Michael Cunningham
Senior Database Administrator
The Doctors' Company
707.226.0221 - desk
707.337.0184 - cell
--
Joel Patterson
Sr. Database Administrator | Enterprise Integration
Phone: 904-928-2790 | Fax: 904-733-4916
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From: oracle-l-bounce@xxxxxxxxxxxxx<mailto:oracle-l-bounce@xxxxxxxxxxxxx>
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Chris Grabowy
Sent: Monday, April 14, 2014 12:44 PM
To: 'ORACLE-L'
Subject: How do you rotate OEM 12c paging different DBAs on the team....
We are in the middle of setting up OEM 12c. I setup a separate Incident Rule
set for the production group and critical alerts.
I am thinking about setting up a different OEM user whose email is the texting
addresses of the DBA team.
We do not carry a pager but we have corporate Blackberrys. So I am trying to
determine how we would rotate who receives the page dependent on who is on call.
So I am wondering what other sites do? Any pointers? Links? Ideas?
TIA.
Chris
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