Re: Flash-only Metalink
- From: Niall Litchfield <niall.litchfield@xxxxxxxxx>
- To: sacrophyte@xxxxxxxxx
- Date: Mon, 20 Jul 2009 15:17:14 +0100
that's OK, if you send all the details in an email and via
RDA/CCM/trace files the first call back seems invariably be to ask for
detail you've already supplied anyway :) Actually I do prefer to deal
with sr's via email - especially when they get escalated/passed to
someone in a different timezone to me.
cheers
Niall
On Mon, Jul 20, 2009 at 2:58 PM, Charles Schultz<sacrophyte@xxxxxxxxx> wrote:
> Just for the record, every SR I filed last week (2 x Sev 1 and 1 x Sev 2)
> were via phone. On my last Sev 1, the HUB operator attempted to recommend
> that I use Metalink, suggesting that is actually faster. I laughed at him
> and told him that he was quite incorrect. The poor guy was also quite
> incorrect about analysts calling me within 30 minutes of filing a Sev 1, but
> that is a completely different issue. =)
> The only bad thing about calling in SRs is that sometimes I end up with
> someone who does not understand English (or perhaps my American midwest
> accent?) very well and the SR text gets a little garbled.
>
> On Mon, Jul 20, 2009 at 08:50, Bill Ferguson <wbfergus@xxxxxxxxx> wrote:
>>
>> Perhaps the ulterior motive (from reading the previous posts), is so
>> many people are going to be negatively impacted without MetaLink
>> Classic being available, support will get fewer SR's, therefore
>> mid-level management can tell Larry "See, the product and our new
>> support option have drastically reduced the number of SR's filed,
>> therefore our product is becoming easier to use and less buggy".
>>
>>
>> --
>> -- Bill Ferguson
>> --
>> //www.freelists.org/webpage/oracle-l
>>
>>
>
>
>
> --
> Charles Schultz
>
--
Niall Litchfield
Oracle DBA
http://www.orawin.info
--
//www.freelists.org/webpage/oracle-l
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