RE: 1 minutes: best downtime story
- From: "MacGregor, Ian A." <ian@xxxxxxxxxxxxxxxxx>
- To: "oracle-l@xxxxxxxxxxxxx" <oracle-l@xxxxxxxxxxxxx>
- Date: Fri, 15 Mar 2013 09:00:23 -0700
Another type of downtime. at a savings and loan, it was go-live day for a new
system which had performed quite in testing. The system had several components
such as Loans on Line, Savings on Line, etc. Shortly after the system went
live a few problems were noticed, but the real problem as how errors were
reported on the system. The decision had been made to use the initial letters
of each component plus a number. A teller checking an account balance, might
the message SOL 32. Soon the messages were common enough that users of the
system were asking each other whether they were SOL. Then they began to to
tell customers I'm sorry you're SOL. This soon reached the powers-tut-be in
the savings and loan, and the system was ordered shut down. The cause of the
problem itself was found and corrected quickly, but the system had to stay
down until the error reporting code was released.
Ian A. MacGregor
SLAC National Accelerator Laboratory
Computing Division
To offer the best IT service at the lab and be the IT provider of choice.
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