Hi Kirsten,
Please do send me the Html version of BBC Focus.
Thanks
Dan
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf
Of Mailbox, Newsagent
Sent: 04 August 2015 14:14
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: Service Problems
Hello,
Following on from Alison's post, information I have on other titles is
below:
As far as I'm aware we did make the BBC Music for July available and I have
sent the edition to Wendy that was sent out via our emailer, that contains
the Proms information.
Dan, I'm very happy to send you the BBC Focus HTML file if you wish,
although it is on the site. It is due to be sent a little later in August,
but we have recently changed the send dates to make it available via email
earlier in the month from September onwards.
The next edition of BBC Good Food will be available later this month.
Kind regards
Kirsten
RNIB Newsagent
-----Original Message-----
From: Long, Alison
Sent: 04 August 2015 13:58
To: ntnm@xxxxxxxxxxxxx
Cc: Mailbox, Newsagent
Subject: RE: [ntnm] Service Problems
Hello Chris
Kirsten is still waiting to hear from our developers on whether they can
recreate the July issue of Easy Cook and will be in touch as soon as she has
a response.
Unfortunately we didn't receive the THES last week and are chasing. The TES
did arrive, but is corrupted. Again, our developers are working on it. We
are conscious that it's a recurring problem and are in contact with the
publisher to resolve.
Our email system is designed to send at specific times of the day, and look
for specific titles on their issue dates. The timings are partly designed
to ensure we send the later editions of evening papers. So, although titles
may arrive on the website, they won't be emailed out immediately, but will
fall into the next scheduled send time on their assigned issue date. Flight
International has arrived early, and is usually scheduled to email on
Wednesdays, so you should receive it tomorrow morning. We will look at
bringing the issue date forward to Tuesdays, if the content continues to
arrive earlier.
Thanks
Alison
Alison Long
Reading Services Senior Manager, RNIB Newsagent & Load2Learn
Solutions Team
RNIB (Royal National Institute of Blind People)
Bakewell Road
Orton Southgate
Peterborough
PE2 6XU
Tel: 01733 375178
Mobile: 07967 960129
Website: www.rnib.org.uk
Join us on Facebook: www.facebook.com/rnibuk Follow us on twitter:
www.twitter.com/rnib
Have you listened to RNIB's Insight Radio today? Join us on Freeview 730 or
online at www.insightradio.co.uk via the TuneIn or Radio Player apps.
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf
Of Chris James
Sent: 04 August 2015 11:53
To: Mailbox, Newsagent
Cc: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Service Problems
Importance: High
Hi Kirsten
I write regarding my e-mail of Saturday 1 August 2015 regarding a missing
publication, namely BBC Easy Cook July issue, to which I am still awaiting a
response from you. Since then your website has been updated with the
September issue of this publication, so what has happened to the July/August
issue of this publication?
The Times Educational Supplement and The Times Higher Educational Supplement
were not received by e-mail last Friday, and neither have they been updated
on your website. What is the problem?
Today your website has been updated with Flight International, but I have
not received my copy by e-mail.
An update into the problems with your service would be appreciated.
Regards
Chris
________________________________
Avast logo <http://www.avast.com/> This email has been checked for
viruses by Avast antivirus software.
www.avast.com <http://www.avast.com/>
Click here <https://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ==> to
report this email as spam.
--
Dots will be big this October! So put on your best Wear dots ... raise lots
outfit and help RNIB make every day better for everyone affected by sight
loss: http://rnib.in/1HNYqqG
--
DISCLAIMER:
NOTICE: The information contained in this email and any attachments is
confidential and may be privileged. If you are not the intended
recipient you should not use, disclose, distribute or copy any of the
content of it or of any attachment; you are requested to notify the
sender immediately of your receipt of the email and then to delete it
and any attachments from your system.
RNIB endeavours to ensure that emails and any attachments generated by
its staff are free from viruses or other contaminants. However, it
cannot accept any responsibility for any such which are transmitted.
We therefore recommend you scan all attachments.
Please note that the statements and views expressed in this email and
any attachments are those of the author and do not necessarily represent
those of RNIB.
RNIB Registered Charity Number: 226227
Website: http://www.rnib.org.uk
This message has been scanned for viruses by Websense Hosted Security -
http://www.websense.com/content/HostedEmailSecurity.aspx
