Hi Alison
Thank you for the prompt response to my e-mail earlier today. Thank you
very much for the update which answers my questions. I look forward to
receiving the missing publications in due course, or failing that an update
on the forum informing members of the situation.
Kind Regards
Chris
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On
Behalf Of Long, Alison
Sent: 04 August 2015 13:58
To: ntnm@xxxxxxxxxxxxx
Cc: Mailbox, Newsagent
Subject: [ntnm] Re: Service Problems
Hello Chris
Kirsten is still waiting to hear from our developers on whether they
can recreate the July issue of Easy Cook and will be in touch as soon
as she has a response.
Unfortunately we didn't receive the THES last week and are chasing. The
TES did arrive, but is corrupted. Again, our developers are working on
it. We are conscious that it's a recurring problem and are in contact
with the publisher to resolve.
Our email system is designed to send at specific times of the day, and
look for specific titles on their issue dates. The timings are partly
designed to ensure we send the later editions of evening papers. So,
although titles may arrive on the website, they won't be emailed out
immediately, but will fall into the next scheduled send time on their
assigned issue date. Flight International has arrived early, and is
usually scheduled to email on Wednesdays, so you should receive it
tomorrow morning. We will look at bringing the issue date forward to
Tuesdays, if the content continues to arrive earlier.
Thanks
Alison
Alison Long
Reading Services Senior Manager, RNIB Newsagent & Load2Learn
Solutions Team
RNIB (Royal National Institute of Blind People)
Bakewell Road
Orton Southgate
Peterborough
PE2 6XU
Tel: 01733 375178
Mobile: 07967 960129
Website: www.rnib.org.uk
Join us on Facebook: www.facebook.com/rnibuk Follow us on twitter:
www.twitter.com/rnib
Have you listened to RNIB's Insight Radio today? Join us on Freeview
730 or online at www.insightradio.co.uk via the TuneIn or Radio Player
apps.
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On
Behalf Of Chris James
Sent: 04 August 2015 11:53
To: Mailbox, Newsagent
Cc: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Service Problems
Importance: High
Hi Kirsten
I write regarding my e-mail of Saturday 1 August 2015 regarding a
missing publication, namely BBC Easy Cook July issue, to which I am
still awaiting a response from you. Since then your website has been
updated with the September issue of this publication, so what has
happened to the July/August issue of this publication?
The Times Educational Supplement and The Times Higher Educational
Supplement were not received by e-mail last Friday, and neither have
they been updated on your website. What is the problem?
Today your website has been updated with Flight International, but I
have not received my copy by e-mail.
An update into the problems with your service would be appreciated.
Regards
Chris
________________________________
Avast logo <http://www.avast.com/> This email has been checked for
viruses by Avast antivirus software.
www.avast.com <http://www.avast.com/>
Click here <https://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ==>
to report this email as spam.
--
Dots will be big this October! So put on your best Wear dots ... raise
lots outfit and help RNIB make every day better for everyone affected
by sight loss: http://rnib.in/1HNYqqG
--
DISCLAIMER:
NOTICE: The information contained in this email and any attachments is
confidential and may be privileged. If you are not the intended
recipient you should not use, disclose, distribute or copy any of the
content of it or of any attachment; you are requested to notify the
sender immediately of your receipt of the email and then to delete it
and any attachments from your system.
RNIB endeavours to ensure that emails and any attachments generated by
its staff are free from viruses or other contaminants. However, it
cannot accept any responsibility for any such which are transmitted.
We therefore recommend you scan all attachments.
Please note that the statements and views expressed in this email and
any attachments are those of the author and do not necessarily
represent
those of RNIB.
RNIB Registered Charity Number: 226227
Website: http://www.rnib.org.uk
This message has been scanned for viruses by Websense Hosted Security -
http://www.websense.com/content/HostedEmailSecurity.aspx
